TJS
Horrible experience with Brownmed return/refund process
I have now been waiting 6 days for a refund to my card that was promised by Brownmed within 2 to 3 days after receipt of the item. I was told I would receive an email when the return was processed, but never got a notification. I have wasted more than an hour on the phone or sending emails about this status. I ordered the size wrist sleeve that they recommended, but it was too tight and did not fit my hand, so I had to return it. I was forced to pay for the original shipping (Amazon is free), it took 5 days to get to me (Amazon is 2 days), I had to pay the return shipping (again, Amazon is free), and I have been lied to about when I would see the credit in my account (now 6 days and counting vs. 2 hours for Amazon). Brownmed is uncompetitive in all aspects of online returns, and I would give a rating of "0" if I could. Tomorrow, I will be trying to contact Brownmed customer service management to get some action on this, and also my card company to file a dispute on the original charge.
Response from Brownmed, Inc.Aug 6, 2025
Hello Thomas, Thank you for your feedback, and we’re sorry to hear about your experience. We want to assure you that your refund has been processed, and our finance team sent a confirmation email regarding this. Please note that depending on your bank, it can take up to 7–10 business days for the funds to appear in your account after the refund is issued. As a courtesy, we also refunded your original shipping cost even though this is not typically included in our return policy. Your feedback has been shared with our team as we continue working to improve the customer experience. Thank you.