Brooklyn BeddingReviews of brooklynbedding.com

Nonexistent customer service. I bought a pillow and immediately emailed for a return (no longer needed). They just never responded to multiple emails, tweets and voicemails. So now I’m stuck with an unopened $100 pillow I don’t need.

Not at all what they advertise. My 70 lb. Lab flattened this bed right to the floor. The way it comes packaged it has to been opened and fluffed because your dog has to touch it to check quality you warrenty is void. Good scam they have going. Quality is 0 the warrenty is 0 the respect from company -10. Do not waste you money or your time with this bed.

I was so so disappointed with my Brooklyn dog bed. It’s honestly exactly the same as a Kmart one but way way more expensive. If you are truly looking for a dog bed that is good for big dogs, look up Barney Beds. I wish I’d have known this before wasting $130 on a flat lumpy dog bed for my senior big dog, that is exactly the same as the $45 one at Kmart

They sent the wrong sized bed not once, but twice. Then I wanted to return it because it's a low quality bed and does not provide appropriate support and leads to lower back pain. They said I was out of the trial period, but I thought it shouldn't start until I got the right sized bed and they reluctantly agreed to a return within 30 days. Then, you're supposed to donate the bed to a local charity and if you have trouble, to call them and they will help you find a donation site. I had trouble and called multiple times, but they would not call me back. Just after the 30 days, I finally found someone and sent proof of donation, but again they refused to call me back after multiple phone calls and multiple emails. Bottom line, they will not stand behind their product and why should they as they know it's junk.

Their website lists silica as a material for their mattresses. Fiberglass is made up of silica and companies uses greenwashing terms like silica, glass wool, and glass fibers to trick people into thinking their products don’t have fiberglass. They’re owned by Helix, which has fiberglass in their mattresses. I also got a mattress topper from them and it was made in China, not in the US like their website claimed. And it said it was “500% polyester” and “500% foam.” What does that even mean? AVOID AT ALL COSTS. They’re a super dishonest company that uses loopholes like these to sell you dangerous products.

Nothing like the photos. The dark grey looks navy and the light grey is silver - both are shiny. The fabric is very thinly spread, there are many bare spots. The inner stuffing is cheap. So overpriced. Better quality/larger bed from Costco for under $60.

The product and customer service at this company are pathetic. The “calming dog bed” that ensures a full night of restful sleep does the opposite. My dog wakes up on the hard floor every morning despite the bed being constantly fluffed up. When I approached customer service about this, they offered to help by stating if I didn’t want this to continue to happen, I should buy the premium dog bed instead. Spend more money? Yeah, no thanks. They’re aware the product isn’t fit for purpose yet it’s sold anyway. At an exuberant price I might add. Avoid at all costs!!

Garbage. The Brooklyn calming dog bed is complete and utter rubbish, adding insult to injury there are very obvious fake reviews on their website, take the time to read one or two and you’ll spot them! I have reported the site to trading standards and one other agency but I doubt it will do much good as they’ll just sell them elsewhere under a different name. Calming dog bed….these beds are about as calming as a panic attack, cheapest piece of rubbish, you wouldn’t even call it a dog bed. That’s bad enough but the fake reviews are basically a con.