Brooklyn Bedding is an American manufacturer of mattresses, differentiated by master craftsmanship, a state-of-the art facility and great customer service.
Brooklyn Bedding (brooklynbedding.com) has 209 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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MLC
Wow! How do they stay in business? "Customer service"? Not in their lexicon! The information they provide is incorrect. The information the website provides for there showrooms is incorrect. The C/S agents are not updated with correct information to provide to customers! It's as if they are doing everything they can to destroy this brand. Maybe it's time to worry about the important thing - the customer.
John B.
Been 3 weeks waiting for my order. This company did not post that they use Fed Ex, the campground I’m at doesn’t accept Fed Ex. I have been trying to get a person, not AI, to change the address for 3 weeks. BTW, yesterday is when Fed Ex posted that they could not deliver. This company needs to get way from automation and AI and do customer service. For the price, a live person would be nice.
Christie S.
On July 4, I ordered a mattress. The website advertises that orders are fulfilled within 5-7 days. This is a total lie. 14 days and my order is STILL being "processed". Twice I have left messages for their customer service team and never gotten a return call. Email inquires have given generic answers with no concrete details. Meanwhile I am set to leave the country for a month. If they had been honest about how long it would take I would have waited!
Lucinda V.
Ordered and paid $570 for a mattress I never received. It was delivered to the wrong address and the company is not responding with a refund to date. I do not recommend this company based on my experience. I'm out almost $600, although still trying to get it refunded.
Karen T.
I received multiple emails saying 35% off for subscribers. The code doesn't work. I have called 4 times, emailed twice and no response so yeah. why would I spend $2,000 if they can't get simple customer service questions answered?
Mike K.
I bought a 3 inch Latex Soft Topper. At first it was great to sleep on and I was very happy with it. But within 2 months it became too soft and I started to develop lower back pain because I was not getting enough support. I was worried about that because soft mattresses are a problem for me, but I thought the trial period would allow me to swap for a firmer topper if needed. I thought the trial was 120-nights which is well-promoted on their website, but I have since learned that for toppers the trial is only 30-nights. That info is there in their FAQs and I missed it. But even if I knew it was a 30-night trial that wasn't long enough to discover this problem and ask for a return. This was an expensive item that I only got 2 months of use from. A bad purchase.
Susan W.
When will I learn to read Trustpilot first. I ordered a mattress topper. Expensive one. After struggling to get it in the house and on my bed, I find that the mattress topper is too small by two inches on either side. Of course I'm not going to haul this thing off now. I can make it work but what a waste of $600.
D H.
I ordered a pillow, which took a very long time to be delivered. Upon receipt, I knew immediately I would be returning it as it wasn’t a good size for me. I have emailed with no response. I have called them , been on hold for 17 minutes only to be told that I was going to be disconnected and someone would email me. This company’s customer service is very poor. Especially in today’s world where people can go and shop anywhere. For their customer service alone, I would not recommend this company.
