BroCrates USAReviews of brocrates.com

My latest Brocrates order was terrible. The shipping expectation was fraught with delays and excuses=the birthday basket was delivered at 10:33pm The contents were not what was ordered nor was it of equal value. My complaint was network excuses and "fine print " refusing to make it right or give 1 cent of refund Will never order from them again

DO NOT ORDER FROM THIS COMPANY. I Ordered the complete flight set and subscribed to their beer club for 3 months as a present to my fiancé. Shipment was very fast. However, once received I did not get any of the four distinct beer glasses as described instead I got a double walled glass with the shape of an upside corona bottle inside that has very little room for beer and I got 4 of those. For the flight board itself it also not as the photo, it just a flat cutting board no spots or hole for the beer glasses which was very disappointing. When I emailed them to enquire about what happened and if I could get the 4 glasses as described this was their response “By placing an order you accepted our terms and conditions, and thus agreed that the order may consist of products that differ from the original product description. Furthermore, you agreed that you are not entitled to refunds or compensation under such circumstances, as per our refund policies: "NOT AS DESCRIBED & SUBSTITUTIONS - Where a package is 'not as described on our website' and/or we have substituted item(s) in a gift/gift basket that are in compliance with our 'substitution policy'.” Imagine ordering something and they substituted the whole continents of your order and then saying ya sorry it happens and you’re not entitled to anything. You would think they would substitute maybe 1 or 2 items but to substitute the whole order was shocking. I also want to note that for their beer club they also advertise 4 of a kind beers and I got two of the same! Same yourself a headache and don’t order this. I wouldn’t recommend it to anyone. Wish I read the reviews on trustpilot before ordering.

Ordered a custom brocrate for my ex-husband for Christmas. I ordered a medium brocrate with a bottle of whiskey and some beer. What I received was a bottle of whiskey and two whiskey glasses, one of which was broken when we opened it. I received none of the beer I ordered. I paid $115 for a 750ml bottle of Chivas Regal 12yr and one glass. I reached out to customer service via email and was offered a refund for the shattered glass only. This experience was very pricey as I looked online to see how much a bottle and two glasses cost and would have been better off making my own crate.

100% DO NOT BUY! Zero communication. Sent emails and many phone messages within a two week period and no responses absolutely disgusting customer service.

My order was broken unwrapped and missing items. Tried to contact them on multiple platforms and occasions. No one reached out to me to correct the problem..i will never order from there again.

Horrible experience with Brocrates. They sent the cheapest item in the order and none of the expensive items. PayPal is refusing our case saying that Brocrates provided a tracking number, so we must have received the items. Apparently, paypal cant be trusted either.

They didn’t send the hard apple cider. They sent nothing I ordered. They didn’t notify me that they didn’t have the items. They sent cheaper items. They didn’t issue a refund or to send the correct items. Do not buy from them!!!

I reviewed on their page but they don’t publish bad reviews. I ordered a bbq crate. In my case it was nicely presented and arrived on time. I got some substitutions but I assume it can happen. However, we tried the skewers from the bbq set (on the bbq, because it is what they are supposed to go), and some piece inside MELTED. I contacted customer service first and they said there was nothing they could do.