BroCrates USAReviews of brocrates.com

I ordered a basket for my father for his birthday. Not only was what he received not what was pictured on the website, but I also added on cupcakes that he did not receive. When I reached out they tried to tell me that I did not pay for the cupcakes, and yet they are on my order and I was charged for them.

This review is for BRO-CRATES.COM in N.A. We wanted to give our son a special gift while we were away so we tried BroCrates. 1st we find they substituted an item. Not great but ok. Then we find out the specially chosen gift included 'Factory Throwout' cigars, which was very embarrassing. Written contact was made with photos of the items. Communication was done with a CSR named Cromwell who included this comment: ".... We will make sure to take note of your feedback to PREVENT THIS FROM HAPPENING AGAIN". Ok, but we would have appreciated a correction on 'this' order/gift. Apparently only if the issue is reported within 5 days. That was impossible as the primary reason to use Bro Crates was because we were travelling & wanted to give our son a special gift. We had no idea of the problem until a month later when we got back & when he then showed us the cigars. Still too late. They are not prepared to replace the item, even though they acknowledge it won't happen again, indicating it was a faulty item. We are posting this to Trust pilot as it appears BroCrates should not be trusted to stand behind their products nor correct their errors. Had this been a package for a boss or important client, the results could have been very detrimental.

BAIT AND SWITCH! DO NOT ORDER FROM BROCRATES! Ugh. I wish I had read the reviews prior to ordering from this scam master company. Good thing is that the package was delivered on time. The rest of this experience has been a total nightmare. I wish I could post pictures here as reference to see why this experience was a total SCAM. SHAME ON YOU, BROCRATES. ------------------------------------------------------------- I emailed their customer support team: I recently placed an order for my boss (Order #BRU88530) and the product that was delivered was an utter disappointment. Hands down, the biggest gift basket bait and switch job I have ever experienced. On your site, the Coffee Truffle & Cookie Gift set looked pretty elegant. (Almost nice enough to warrant the $88.99 price tag.) Since it was a very special occasion (my boss' birthday), I decided to splurge and placed the order for what I thought would be a cool and sophisticated birthday gift. Regrettably, that was NOT the case. Instead, what was delivered was a package that looked like it was assembled by a group of 3rd graders (see attached photos). There was no beautiful gold box of truffles and the cookies looked like they were right off the shelf of a local supermarket. To add insult to injury, the truffles were dumped into a cheap cellophane Valentine's Day bag! (See attached photo.) This definitely left my boss wondering, "what the?"..... How incredibly embarrassing! Based on this extremely bad bad experience, I am requesting a full refund of $117.43 which will only cover the monetary costs and not the time and energy I'm spending getting over this disaster. I trust that you will understand my disappointment and frustration and take the appropriate measures to try and make things better. And the CSR replied with: We're sorry to learn that you are not satisfied with the products delivered. We do take careful steps to ensure that all orders exceed expectations. However, as per our substitution policy stipulated in our terms and conditions, at times substitutions may be necessary to fulfill orders in a timely manner, especially in the event that an order is time-sensitive and intended for a special occasion. Substitutions are actually quite common within the gifting and gift basket industry, as products are constantly changing on an ongoing basis after product details and photos have been published. Some items may be temporarily unavailable due to various reasons beyond our immediate control, under which circumstances we reserve the right to substitute such items with similar products of equal or greater value to ensure that orders are delivered in a timely manner without incurring further delays. Degrees of substitution may vary. In some rare instances, the entire contents of an order may be substituted. Due to the high volume of orders being processed, we are not always able to contact customers ahead to advise them of substitutions. By placing an order you accepted our terms and conditions, and thus agreed that the order may consist of products that differ from the original product description. Furthermore, you agreed that you are not entitled to refunds or compensation under such circumstances, as per our refund policies: "NOT AS DESCRIBED & SUBSTITUTIONS - Where a package is 'not as described on our website' and/or we have substituted item(s) in a gift/gift basket that are in compliance with our 'substitution policy'.

As with every other reviewer, the results were completely different. I ordered the Hole-In-One golf crate: cheese golf balls, crackers, cashews, a sand-trap cutting board. INSTEAD, it was 1 week old Christmas chocolate and a plank of wood. Same excuse as others—“We have the right to substitute”, but switching to a cheaper, COMPLETELY UNRELATED item is unacceptable and bad business. Don’t buy from them.

This hamper was an absolutely disappointment. The grooming products are just okay, nothing special. Also it was supposed to come in the hamper a nail brush and a body buffer, and not two nail brushes. I even didn’t want one nail brush and you guys sent me two?! What am I supposed to do with two nail brushes??? Useless!!! I asked your customer service before placing the order if it was possible to change the nail brush for something else as it wasn’t something useful for my fiancé but they said no, it wasn’t possible. Also, the Christmas card was nothing special, it was something made in the computer, nothing sophisticated. But I think the biggest disappointment was the sparkling wine or whatever is that. I ordered this hamper from you guys expecting a fine wine, if considering the price I paid for, and we got a $15.00 bottle of wine?? I paid almost $200.00 for 4 bath products, 2 nail brush and a $15.00 Martini bottle of wine?? That is absolutely ridiculous!!! Plus on the description of the hamper on your website it says another brand of wine, that was completely different from the one you sent in the hamper. Very disappointing and frustrating. This was a gift for a man that have high standards for fine liquors and beverages in general. And your customer service is pretty poor, I needed to talk to them twice and both the the quality of the call was pretty bad, like is not a call centre that you call to get information, it is some people that you hire and they pick up the phone in the middle of something that they are doing, lots of noise in the background and the ladies didn’t sound confident in their words. Anyways the whole thing such a disappointment and lots of money spent on a piece of crap. Got my lesson. They are probably scammers.

WORST CUSTOMER SERVICE EVER! Ordered items for my father's birthday, added on a cake, and writing on cake as it is a special event! Order confirmation had everything on it including the cake, so did the shipping confirmation. When the cake did not arrive, i was simply told, oops its a glitch in the system, but hey why dont you jump to the sky that you were not charged for it. After explaining that it was for a special event, leaving me with no cake not.. nothing, not even a proper apology or try to make a cake delivery at a later time to try and rectify. I have never encountered such ignorance towards customers, this is probably why you dont answer calls or call back - just stick to emails since you ruin peoples' special days not enhance them. DONT order from them, stick to the original Man crates in the USA, they ship to canada, have better product and much better customer service!

This company is a SCAM. DO NOT give them your money! I wish I could give zero stars! I ordered a craft beer flight for my father for Father’s Day. It was supposed to come with a beer flight board, 4 different beer glasses, and 6 variety craft beers, per their photos, and product description. In addition, I was able to add more beers, so I chose a variety pack of 4 by Nickel Brewing. You can also add other items, so I added some specific beer cheeses. Please see the photos I’ve attached as reference for my order. Everything I selected came with a specific additional cost. I spent $105 on this gift. Fast forward to what my father received. They sent him a plain cutting board, not a beer flight board. They sent 4 Pilsner glasses, not 4 different beer glasses as advertised. They sent a 6-pack of Stella Artois and a 4-pack of some crap IPA. None of it was craft beer, none of it was varied like I paid for. Oh, and it gets better, OR WORSE. Instead of the expensive beer cheese I picked out, one being a raspberry tart ale, and the other a Porter cheddar, THEY SENT HIM “PASTEURIZED PROCESSED CHEESE SPREAD.” That’s LITERALLY what it’s labeled as. Are you freaking kidding me?! I thought, surely there was a mix up. I call the company, they don’t even call me back. I get an email from someone named Preetika. There’s no company information in the email, nor the email address it was sent from. I think, major red flag. But he/she had the order number so I continued correspondence. They refuse to take any responsibility for what was sent. Instead they blame me, as I accepted their terms of use, stating that substitutions can be made. I’ve ordered from many a company that have these terms, yet they don’t SCREW YOU OVER. This was NOT a substitution. This was a JOKE. NONE of it was what I ordered. I understand substitutions. But this company is literally trying to tell me they ran out of EVERYTHING?! And that I deserve NO COMMUNICATION for that?! I also requested to speak to a manager, or someone higher in the company, and I was told, nope. So, attached please find the photos of what I ordered, what my father received, and screenshots of their disgusting lack of care for their customers. I hope this company goes under FAST. They are shady scammers, with no respect for others. DON’T make the same mistake I did. I feel like an absolute idiot and am so sad my dad didn’t receive the gift he should’ve gotten. Instead it looks like I ordered him a gift off WISH or from the clearance aisle at the Circle K. Absolutely ridiculous.

Scam. Do not order from them. They will take your money and proceed to send you a completely different order that is much lower in value and not at all what you had ordered. Then their "costumer service" refers to their fine print saying they are allowed to substitute your items. Would have better luck getting what you ordered with Wish.