BroCrates USAReviews of brocrates.com

Honestly, they are awful. Save your money. I'll be calling my bank to dispute and submit a complaint to the BBB. They are scammers clearly the other reviews are similar. Promised delivery dates that they failed to deliver. Customer service is awful, the representative was so Rude. SAVE YOUR MONEY

Should’ve read the reviews before buying. Received a destroyed gift in the mail, no appropriate packaging, securing the gift, no anything. They just threw it in a box and shipped it. Also as a bunch of others said, the description did not match what I received in the bag.

We should have read the reviews before purchasing. This place is awful. We ordered something that was supposed to arrive by 12/24 for Christmas, and chose from the shipping options offered. They didn't even ship it by Christmas. I contacted their non-existent customer service and they were no help at all. Their chat option is all email. They don't take phone calls, just voicemail. They don't have any options to actually help customers. They just take money for overpriced items and don't deliver on what they offer. Never, ever use this company.

HORRIBLE COMPANY! I HAND PICKED EVERY ITEM FOR THE BOX AND EVERY SINGLE THING WAS SUBSTITUTED!!! THE BEER THAT WAS IN THE BOX WASN'T EVEN ONE LISTED ON THEIR WEBSITE AS A CHOICE. UPON EMAILING THEM THAT IT WAS ALL WRONG, THEY RESPONDED AND SAID SUBSTITUTIONS CAN BE MADE. THE WHOLE BOX??? RUN FROM THIS COMPANY!!!

Complete scam. They sent a completely different package which is not even close to what we ordered and is not even on their website. They said that “I agreed” to substitutions and no refunds. However that proof is not there on the site. Planning to report to better business bureau.

SCAM SCAM SCAM-- DO NOT ORDER FROM THIS COMPANY THE ORDER WAS COMPLETELY WRONG AND THEY REFUSED TO CORRECT IT. We're sorry to learn that you are not satisfied with the products delivered. We do take careful steps to ensure that all orders exceed expectations. However, as per our substitution policy stipulated in our terms and conditions, at times substitutions may be necessary to fulfill orders in a timely manner, especially in the event that an order is time-sensitive and intended for a special occasion. Substitutions are actually quite common within the gifting and gift basket industry, as products are constantly changing on an ongoing basis after product details and photos have been published. Some items may be temporarily unavailable due to various reasons beyond our immediate control, under which circumstances we reserve the right to substitute such items with similar products of equal or greater value to ensure that orders are delivered in a timely manner without incurring further delays. Degrees of substitution may vary. In some rare instances, the entire contents of an order may be substituted. Due to the high volume of orders being processed, we are not always able to contact customers ahead to advise them of substitutions. By placing an order you accepted our terms and conditions, and thus agreed that the order may consist of products that differ from the original product description. Furthermore, you agreed that you are not entitled to refunds or compensation under such circumstances, as per our refund policies: "NOT AS DESCRIBED & SUBSTITUTIONS - Where a package is 'not as described on our website' and/or we have substituted item(s) in a gift/gift basket that are in compliance with our 'substitution policy'. We appreciate your understanding.

I paid for a tequila brocrate and paid for the additional upgrade fee for a brand name reputable tequila. They sent a basic brand not close to the value I paid and they refused to refund me for the upgrade. They delivered 7 days after the order when they guaranteed 2 days. Everything about them is a scam.

My daughter sent me a Father's Day gift from Brocrates. I was away for travel and opened it today while she was on a video call with me. 2 of the 4 beer glasses were broken severely and 1 of the cans of craft beer was dented and bulging at the top. After 5 emails back and forth with them because they needed more pictures than the original pictures I sent. I even included videos, and then they needed an order # from my daughter even though I had provided my name & address, her name and email and a copy of the card they sent with the info. After all the emails they replied that it's too costly for them to replace the damaged glasses and I should go ahead and drink the beer (in their opinion) so they would send a credit of about $11. They are so bad and I'm quite sure they will be out of business in the near future based on how they conduct business.