BroCrates USAReviews of brocrates.com

I ordered this for a birthday gift specially to be sent on that date. It came 5 days early ruining the surprise. I also got something completely different then what I ordered. I called customer service and they knew it did this however I did what they asked me to do only to get a response of basically to bad. They did not try to do anything to correct the issue. I will be taking my business elsewhere. I then got an email to do a review however if you give them anything than a high rating it directs you to an email to keep there reviews high. I will not be a returning customer.

WORST EXPERIENCE EVER! I order a delivery for Valentine’s Day. Not only did they fail to deliver my package on the day I requested, but they claim it was delivered, BUT not to the address I specified. Neither the shipping company nor they are taking responsibility, and I placed an order for over $200 that I haven't received. Furthermore, the photo attached to the "delivery" clearly shows it wasn't delivered to an apartment, but to a warehouse with other packages. Neither company is offering any solution, and BroCrates is refusing to take any responsibility because "my package was delivered."

Do NOT use them. They do not deliver on time. They are not accountable for their mistakes. I put in an order 15 days ago which should have been delivered yesterday and when calling their customer service, they have no idea where my order is nor do they care about tracking my order down. When I asked for a refund, they refused. I have spent over $160 and no one at BroCrates is willing to help. When asked to speak to a supervisor, I was just put on hold forever. PLEASE DO NOT USE THEM!

Buyer beware! You will not get anything like what is pictured and described! They show these awesome wooden crate boxes, color coordinated. You will get a plastic wrapped cheap basket with a bunch of random items. Then they claim the reserve the right to substitute any and everything, even the CRATE that is in the name of their company. Complete joke of a company. Spend your money elsewhere!

Felt like a Bait-And-Switch. I ordered 16 baskets and not one of them had the items as advertised on their website. I figured I got the wrong order. When I called in I was told managers don't take phone calls and by ordering from their website I agreed to any switches. Their policy does state “similar product or equal or greater value” when I asked about this, I was told they couldn't provide what the items were substituted for and it was my fault for ordering from them. To give an idea, I'm not over reacting. The pasta kit that came didn't have any of the brands they listed (switched out with items I can get for $0.99 at grocery store, classico pasta sauce and Barilla noodles) The four-piece wooden pasta tool set wasn't included. Instead there was key lime marmalade, BBQ rub and Strawberry preserve. (doesn't fit the Italian theme at all) On of of the baskets I paid for the upgraded wine bottle. The wine bottles were the same and when put into google cost between $4-$7 across the board. Horrible customer service and was repeatedly told "I agreed to all substitutions since I ordered from their website."

This is what I ordered and paid for, along with a pretty serving board and two wine glasses: Wine & Snacks Gift For Him Would You Like to Upgrade Bottle of Wine?: Yes What Kind of Wine Would You Like for Bottle (Upgrade)?: Red Wine Upgrade With Red Wine From Which Country?: France Upgrade With Which French Red Wine?: Louis Jadot Bourgogne Pinot Noir Which Items Would You Like to Add?: Gourmet Foods & Snacks Which Gourmet Foods & Snacks Would You Like to Add?: Pistachios, Tangy Strawberries Candy, White Chocolate Caramel Popcorn To: [deleted] From: [deleted] What type of greeting card?: Birthday Message: Happy Birthday, [deleted]! I hope it's a good one! Love, Mom I deleted our names, but other than that, it is copied and pasted from the order confirmation. That’s not what my son received on his birthday! He did not get white chocolate caramel popcorn, just the plain caramel, he did not get the updated bottle of wine. We googled the prices of the one he received and the one I ordered. The one he received was less than half the price of the bottle I chose as an upgrade. He did not receive the strawberry candy. One of the wine glasses was broken and they substituted the serving board depicted on their website with something completely different. The board shown on their website is dark wood, with an interesting pattern and is thick and round. He received a pale - colored, rectangular board of lesser quality. It looks like a run of the mill cutting board you buy at your local grocer. They didn’t even include the birthday card. As far as how they could do better is concerned, they could actually act according to their replies to these reviews. I see from other reviews that the same things keep happening over and over again, despite promises to pass it on to the team so they can do better.I did not get anything close to what was advertised, nor did I get the upgrades that I paid for.

I ordered a gift basket from this company a few weeks ago for my cousin for his birthday and Christmas. I upgraded a few things in the basket and my total came to $234.32. After I placed the order I received a confirmation email from them and my card was charged the $234.32. However, the next day I get an email from them saying they can’t process my order and that I would be refunded in a few days. Weeks later I still have yet to receive my money back from this company. I’ve called their customer service (which is atrocious) multiple times and they keep telling me that it’s “on my banks end” and that they already gave me the refund. I’ve also called my bank multiple times and they say they’ve gotten nothing from this company. No product and no refund. This company is a flat out scam. Don’t order from this company under any circumstances.

How is the company in business?! I paid $85 for a box of meat and cheese for my brothers birthday only because the guaranteed date of arrival was on his birthday. The box arrived 5 days after the promised date and contained not a single item that was promised. The cheap brand meats and cheese could have been purchased from a local grocery store for about $15. Also, the cheese delivered should have been refrigerated but sat in a box for at least 5 days, so had to be trashed. I’ve sent several emails to the company about securing at least a partial refund for the disappointing product and late delivery. They have responded but are denying a refund. Save your money don’t use BroCrates!