Broadway BasketeersReviews of broadwaybasketeers.com

Response from Broadway BasketeersMar 21, 2021

Hello, I do sincerely apologize that your granddaughter did not receive her peanut butter cup cheesecake yesterday. Please reach out to us directly at [email protected] along with your order number so we can look into its further. Rest assured we will make this right. Kelly C. Customer Care Broadway Basketeers

Response from Broadway BasketeersMay 27, 2026

Dear Karen, Thank you for the lovely review! We're so glad your neighbor enjoyed the gift basket and that you found us at the right moment. We look forward to helping you again soon! Sincerely, [email protected], Customer Care Manager

Response from Broadway BasketeersMay 27, 2026

Dear Ashley, We are truly sorry for what happened here. Sending the wrong basket, containing items you're allergic to, is a serious failure on our part and we completely understand your frustration. This falls well below the standard we hold ourselves to. We're glad a refund was ultimately processed, but we know that doesn't undo the disappointment, especially for such a special occasion. Your feedback has been noted and taken seriously. Please feel free to reach out to me directly at [email protected] if you'd like to discuss this further. Sincerely, [email protected], Customer Care Manager

Response from Broadway BasketeersMay 27, 2026

Dear NYC Office, Thank you for the feedback. We're pleased the candy and nut plate hit the mark, but we're sorry the fruit basket fell short, both in delivery and quality. That's not the experience we want for our customers and your feedback has been noted. Feel free to reach out to me directly at [email protected] if you'd like to discuss further. Sincerely, [email protected], Customer Care Manager

Response from Broadway BasketeersMay 27, 2026

Dear Debbi, We're sorry for the short notice on your order, we understand how frustrating it must have been to be left without enough time to make alternative arrangements. This is not the standard we aim for and your feedback has been taken on board. Please feel free to reach out to me directly at [email protected] if you'd like to discuss this further. Sincerely, [email protected], Customer Care Manager

Response from Broadway BasketeersMay 27, 2026

Dear Min, Thank you so much! Happy recipients are always the best outcome, and we're glad the gift baskets hit the mark. We look forward to helping you again! Sincerely, [email protected], Customer Care Manager

Response from Broadway BasketeersMay 27, 2026

Dear Davidson, Thank you for the kind words about the gift basket! We're sorry to hear the card didn't make it — that's a detail we take seriously. Your feedback has been noted. Please feel free to reach out to me directly at [email protected] if you'd like us to address this. Sincerely, [email protected], Customer Care Manager

Response from Broadway BasketeersMay 27, 2026

Dear T.S., Thank you for such a thoughtful and detailed review! We're delighted the office gift basket impressed everyone, and that you've been recommending us to others. Your point about the greeting card being printed on the invoice is well taken, we completely understand why that was frustrating and unprofessional, and we appreciate you flagging it. We're always looking to improve the experience for our customers. We hope to keep earning your trust for many years to come! Sincerely, [email protected], Customer Care Manager