Broadway BasketeersReviews of broadwaybasketeers.com

Response from Broadway BasketeersMay 1, 2024

Hi John, Thanks for sharing your frustration. I would like to point out that when placing your order you chose a delivery date of May 02 - May 10. We blocked off the delivery dates when our business was closed so that customers wouldn't expect delivery while we were closed. I'm not sure why you were expecting the delivery to be sooner. Your order is being shipped today, the first day we reopened, and will arrive within the delivery window you chose at checkout. If you have any other questions, please don't hesitate to contact us at [email protected]

Response from Broadway BasketeersMar 8, 2024

Hi Jason, I have looked up your order and see that your order was delivered don't he requested date. UPS tracking shows it was delivered at 5:33pm on Feb 22. I have included the tracking link below. Please let me know if your recipient did not receive the gift and we will make this right. https://www.ups.com/track?loc=en_US&requester=QUIC&tracknum=1Z712W590392664614/trackdetails If you have any other questions, please feel free to email our customer care team at [email protected] Faith T. Customer Care Specialist

Response from Broadway BasketeersOct 27, 2023

Hi Jessica, Thanks for reaching out and we are really sorry your gift arrived late. We ship gifts on a specific date so they arrive ON the requested date and not earlier or later as that may spoil the gesture. I understand that you ordered a birthday gift to be delivered on October 16th. We shipped your gift out of our New Jersey fulfillment center and UPS states it was a 1 day transit so it should have arrived on the 17th per your order details. Broadway Basketeers shipped the gift on time however UPS delayed it by 1 day as stated in the UPS tracking "A late UPS trailer arrival has delayed delivery. We're adjusting plans to deliver your package as quickly as possible". Unfortunately, delays like these are out of the control of Broadway Basketeers however we still would like to make this right as we strive to ensure all our customers are 100% satisfied with not only their purchase but also their purchasing experience. Please reach out to our support again and request to speak with "Mark" and I will personally ensure that we meet your satisfaction. Again my sincerest apologies that the gift did not arrive on time and your experience with our customer support. Sincerely, Mark G. - Customer Success Manager

Response from Broadway BasketeersJan 2, 2023

Hi Jeff, Thanks for sharing your feedback and we apologize that you weren't satisfied with your gift. please reach out to our customer support - [email protected] with your order number so we can make things right. Thanks, Mark G. Customer Support Broadway Basketeers

Response from Broadway BasketeersNov 23, 2022

Hi George, We offer 2 shipping options with most gifts, A cheaper shipping option (in your case, free shipping) of choosing a 7-business day delivery window, & premium shipping where you can choose an exact date. When placing your order and on your order confirmation email, it clearly shows a delivery window of "Delivery between Nov 22 - Dec 01" I am not sure why you assume that it would be delivered on 11/22. Your gift is scheduled to be delivered by UPS on 11/28 - well within the time frame of your delivery window. If you needed the gift to arrive on an exact date, you should have chosen premium shipping where we guarantee delivery on the date you chose.

Response from Broadway BasketeersJun 15, 2022

Thanks for the feedback, Gerardo!

Response from Broadway BasketeersDec 3, 2021

James, I do sincerely apologize for your unsatisfactory with our company. I have looked up your order and see a delivery date on 12/8, that delivery date was also on order confirmation that was sent to you when you placed the order. You order is on schedule to be delivered on 12/8. If you would like to get in touch with us, please feel free to contact me directly, [email protected] Thank you, Mark G. Customer Care Manager Broadway Basketeers

Response from Broadway BasketeersMay 27, 2026

Dear Stan, Thank you so much! We love hearing that the whole team enjoyed their gift baskets. Seamless ordering and happy recipients is exactly what we aim for. We look forward to helping you again! Sincerely, [email protected], Customer Care Manager