Broadway.comReviews of broadway.com

Avoid, avoid, avoid! They are an agent without any compassion and only interested in the sale as opposed to offering any sort of customer satisfaction. We bought tickets that arrived with the wrong date and although this show has not happened yet, Broadway.com would not exchange for the date we wanted originally. We made the mistake of thinking they were the theatre ticket box office and later found out that they are just a ticket agent. The theatre use Telecharge and their prices are also lower. Advice - Do not use Broadway.com.

If I could give ZERO stars I would… I am certain I selected the right date for a show in October, however, as soon as the screen reloaded from PayPal, the date changed to three days time… Mauricio from customer services was useless and was unnecessarily passive aggressive within their emails that were misleading in the first place. Looks like I’m not the only one who ‘booked the wrong date’ according to the other reviews. After all this I asked if they could forward my tickets to a charity, in which they responded they do not donate to charities. Please please DO NOT use this website :(

DO NOT purchase tickets from them. My mother accidentally bought tickets from them thinking they were the official site. She ended up paying over $200 in fees. I tried to get a refund minutes later after I realized her mistake but they refused.

We received gift certificates for this site. The prices are absurd compared to box office prices, as well as special discount coded shows (previews, etc). It's like dealing with stubhub et al.

Extremely frustrating. I made a mistake by buying a ticket with the wrong date, i noticed a minute after i booked it. I quickly emailed them, also called the day after and followed all steps to change the date. They advised me there were no seats available, when I could clear see the spaces on line, I even asked to pay more to get seats but they said if I wanted the seats I needed to pay again with the new dates. Its really sad that they do not care, I am coming to NY for few dates for a special bday and they couldn’t accommodate me, I started the process to dispute the charges because they will not give a new date.

I regret so much that I didn't read the comments. They are a complete scammers. Don't buy anything from them. From now on, I will always search on Google before paying somewhere.

Ripoff! Go to any other site but, here. We bought 5 tickets for The Lion King. They tacked on a service and handling fee of $90.82 per ticket! For five tickets 38% of the ticket price was $454.10 in service and handling alone. There are no refunds. Order Summary Tickets $1,195.00 Service & Handling $454.10 Delivery Free Order Total$1,649.10 Here are other places to consider: TicketMaster BroadwayDirect Stubhub Frankly anywhere else, but here.

Seems my complaint is in line with what everyone else is saying, stay clear of this company. We accidentally purchased the wrong show date and asked to exchange, we were willing to go to any day or time but basically told us too bad. We are from Canada so it's not like we can just go anytime, but that didnt seem to faze them. We are visiting for the long weekend. Their customer service is absolutely appalling, not to mention you cannot even speak to anyone live. Do not purchase tickets from this company. We started contacting them the minute that we realized we had picked the wrong date. Then were told we had to wait till the day passed, which was fine, but then they wouldn't accommodate the dates we were requesting meanwhile, there's plenty of seats still available. They made it seem like it would be no problem, so we weren't too worried. Disgusting. $556 out the window.