Broadway.comReviews of broadway.com

I purchased two tickets to see Moulin Rouge in January of 2026. But, due to weather we had to cancel our trip. The next time we were available for the trip was in August. But, since the show is about to end, Broadway.com would not let us use our tickets (they call it past dating), even after offering to take two random seats, or even pay a little extra. We then called the theater and purchased two new tickets through them, plus purchased the cancellation insurance. I will never book through Broadway.com again. And, they don't care!

I found tickets that were better seating and not as expensive. There is more than 6 weeks before the show. They will not refund it and suggested to sell on StubHub or SeatGeek. If this was a a couple weeks before the show, I would understand, but it is 6 weeks. Please do not use this website, better deals on Ticketmaster!

We had to cancel our trip due to weather and had to sell our tickets at the last minute. Selling these tickets on a third-party marketplace is a nightmare because of how they deliver the tickets. I would not use broadway.com again because it was too complicated to get rid of the tickets. I ended up giving half of them away because it was easier than selling them.

They need to update their policies. They won’t allow you to use AMEX gift cards anymore for some reason even though it’s advertised as a way to pay.

Do not recommend! I purchased tickets for Moulin Rouge last January. My 20-year-old cousin tragically passed away one week before our trip, so we had to cancel it. Broadway.com’s representative stated that they would call back if there were any availabilities in the months to follow for shows. It is now a year later, no call back, and we did not receive a refund of any kind (the tickets were $500 total). I looked at the shows in the proceeding months and they did have availability. Every other accommodation/event we had was able to give us a refund or some kind of credit given the circumstances. It was just an awful feeling all in all, and I’m disappointed for the lack of empathy this company provided us. Not to mention, the fees are outrageous. Please look at Reddit stories from this company prior to purchasing. There are better options out there! This review has also been posted on Google to spread awareness of this company!!

Do not use this site. They are very un flexible if you have to change the show. There are many other sites that are willing to work with you if something comes out. But this is not one of them.

i could not make a show due to an ER visit same day. no refu ds and excha ges very difficult. after giving two theater numbers to call for replacement tix, both numbers were out of order. later they callED at 620 pm to say i was approved 7 pm tix same night. WHAT A GIANT RIPOFF STAY FAR AWAY i did finally receive a refund vr

Sold me a seat where 75% of the show was obstructed without my knowledge and then were like sorry we will do nothing. I wouldn’t use them, buy from the theater so when something happens they can actually do something.