Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

Good price. Good buying experience. Service is another story. We were told to bring our new RV in after 90 days and let them know of any defects/problems we found and they would take care of them. When we took it in we were told they don't fix anything, just look for leaks on the roof. They did fix a couple of minor issues. We made an appointment to have the entry door and slide out aligned and have the heater circuit board replaced. We were told they needed the RV all day to fix these issues. We live out of town so we rented a car, reserved a hotel room and dropped the RV off the night before our appointment. The day of the appointment they called at 4:30 pm to say the RV was ready. The paperwork said the RV went in the shop for repairs at 8:24 am and came out at 10:24 am. The service manager said that was a mistake and it was in all day. All they did to fix the entry door was install new weather stripping and it still isn't tight. They didn't do anything to the slide. It still needs to be aligned. According to the slide manufacturer it was installed incorrectly at the factory and needs to be taken apart and put back together correctly. That is very time consuming and is why they needed the RV all day. The repairs they actually made should have only taken 2 to 3 hours - which coincides with their paperwork. We spent a lot of money to insure they had time to make the needed repairs and now we have to go through it again. Coachmen is working with us to have the repairs made at another dealer even though the warranty has expired. We don't feel Broadmoor RV's service department has been honest with us.

The equipment overview /training was OK but seemed rushed and I had to ask to have specific items demonstrated. The biggest problem I encountered was I made a specific request to be shown how the trailer was winterized and asked that the tech wait so I could see how it was done. After I completed paperwork I asked the tech to demo the winterization process and he replied he had already done it. I asked why he had not waited as I had requested and all I got was a grunt. Not the way a customer should be treated. I also asked to be shown how the trailer should be jacked up and a tire changed—that never happen. I would recommend that a checklist be developed so that customers are given a more detailed over view of their purchase.

Everyone (salesman, guy doing walk-through, parts dept. and service dept.) was friendly and made a good effort. The reason for a 3 instead of a 4 or 5 has to do with our walk-through. As part of that process, we hooked up our truck to our new (to us) fifth wheel. We are novices at this whole thing. The guy doing our walk-through was unsure if all was good with the hook up so he got his supervisor. The supervisor checked and said it was fine. Unfortunately, it wasn't. Due to weather (freezing rain), we didn't leave for two days. So, two days later, we returned, hooked up the RV and departed. To test/adjust the brake controller, we made our first stop, fortunately, going at just a slow speed. The trailer slid around some in the hitch and there was a big clunk. A little scary, not sure if it could have done damage if we'd been going regular speed. It turned out that we needed to have work done (a plate with a piece welded on) to make the trailer work right with our hitch. it took couple hours and $500 to make the piece, which seemed high for a little metal and a couple hours of labor. So we ended up delayed even more by something that should have been caught during the walk through and fixed while we waited for the weather to clear. Also, if the walk-through people aren't qualified to assess the hitch, they shouldn't be doing so. But again, they did get it fixed. Everyone was pleasant to work with.

Our salesman Steve W. was great. Very accommodating, knowledgeable and helped us view a great variety of manufacturers and floorplans. Always helpful through multiple visits. Paperwork was quick and easy. The technician (Hector) who took us through the walk through was knowledgeable, helpful and professional. Only complaint is it took far too (approx 3 - 3.5 hrs) long for the process to happen especially with an appointment in place.

Sales experience was alright but we are we are still waiting on some fixes promised on the rv we purchased. Bathroom door on brand new trailer was scratched and is suppose to be replaced and rubber grommets on cooktop were missing and are suppose to be sent but we still have not receiver or heard when to expect them.

Could use more counter people in the service department. Always have to wait on hold or in person.

They tryed rush me through door not look around much. There prices are fair but they were worse than used car salesman in my opinion

I am from Minnesota and bought a Glacier Peak 5th wheel from Broadmoor RV's web site. I paid the price Broadmoor RV was asking in December of 2016 and they offered to hold the fully paid for unit on their lot until I was able to travel to Washington to pick up in April 2017 (3.5 months). Pick up experience was cold and seemingly unappreciative for someone that bought a brand new unit and traveled over 1600 miles to pick up. Broadmoor was advertising a promotional offer on solar panels for customers that picked their unit on the day I picked my unit up. Marta told me I did not qualify cause I had gotten such a great deal. My unit was retrieved from the "pre-delivery walk thru area" and dropped in the lot across the street, and BOOM, I was pariah as I had to hunt someone down to at least advise me that me unit was hooked up properly so I was safe to drive back for the first time hauling a fifth wheel to Minnesota. The transition from customer to "has been" was black and white and immediate! WOW!