annonymous
Good place to buy RV
Good experience
Response from Broadmoor RV SuperStore Inc.Jun 20, 2018
Thank you for your business!

In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Showing 563 reviews with 5 stars · Clear filters
annonymous
Good experience
Response from Broadmoor RV SuperStore Inc.Jun 20, 2018
Thank you for your business!
Mari
Working with Marta and Doug S.was a pleasure. After one week... There have be no issues. Finance team while seemingly short staffed we effective and knowledgeable. There was a small challenge with delivery but Neil in service is on it.
Response from Broadmoor RV SuperStore Inc.Jun 14, 2018
Mari, thank you for your business and review!
Winemaker
Bought our Jayco White Hawk unseen via email and message and finally 1 phone call...including 4 add-ons. Saved 20% + over 4 other dealers. We would have saved weeks of looking/comparing had we just gone to Pasco first off because all the makes and models sit at one place at Broadmoor.
Response from Broadmoor RV SuperStore Inc.Jun 13, 2018
Thank you Winemaker for your business and review. We do apologize for any inconveniences.
David
The folks at Broadmoor RV were great. The entire process was easy and comfortable; a perfect blend of salesmanship and customer care. They were hustling, but I never felt pressured or in danger of being eaten by land sharks. They made sure we knew we were in control of the purchase. All questions were answered. Even after they were closed for the day, Jordan (walk-through tech) helped us out at the nearby KOA. If we trade-in or upgrade later I would return to do business. We drove over from Port Angeles (300+ miles), but it was time well spent. Great experience.
Response from Broadmoor RV SuperStore Inc.Jun 10, 2018
Glad to have made your experience great. Thank you David, we value your business!
Terry T.
We met Wayne as we walked in the door. He was very courteous and was never hard sell! We were looking for a used 5th/Trailer. He was very informative and spent almost a day with us! In the end we learned many important details about RV's we didn't know. Very impressive knowledge and salesmanship without any pressure!! In the end, we bought a new 33 foot Jayco Eagle and we couldn't be happier! Wayne has been awesome! I've made several calls to him over the last couple of weeks and he has been awesome! He has been just as responsive after the sale as before!! This makes our purchase even better! Broadmoor RV is the place to go!!!
Response from Broadmoor RV SuperStore Inc.Jun 10, 2018
Terry, we value your business and thank you for your review!
Jeremy
Everyone from sales to finance to service was incredibly friendly and driven to please. At no point was I ever made to feel less than completely valued. My purchase was extremely complex and mistakes and misunderstandings were bound to happen. When they did, everyone at Broadmoor went above and beyond to correct them to my satisfaction. Excellent treatment from beginning to end. It's a pleasure to recommend these guys!
Response from Broadmoor RV SuperStore Inc.Jun 9, 2018
We are glad to know that your experience with us was good. Jeremy, thank you for your business!
Robert
Marta and Wanye made buying our first RV a wonderful experience. They were able to set up delivery in less than 24hrs so that we could get out camping that weekend.
Response from Broadmoor RV SuperStore Inc.Jun 2, 2018
So glad to hear you had a great buying experience. We value your business, Thank you!
Craig
The sales clerk, Ryan, was great. No pressure, let us wander as much as we liked looking through trailers, answered questions but for the most part left us to do what we wanted. Even took us between two trailers spaced rows 5 apart several times to compare minor differences. Service department, Skyler in particular, was also great in helping get the trailer ready the same day since we were from out of town. But the whole team helping him were also very good and task focused. They were very polite and professional during walk through and let me skip topics I was already familiar with from prior trailering, though he did encourage explaining some newer tech that I probably wasn't familiar with. They ended up working well past closing to accommodate us and we greatly appreciated their dedication to customer satisfaction.
Response from Broadmoor RV SuperStore Inc.Jun 2, 2018
Craig, we value your business! Thank you for your review.