Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

We will to recommend your store to friends and family

Sales contact Angel was great to work with and we are very happy with our purchase. Was a bit disappointed when we asked for a new key to replace the bent one for the trailer doors that the tech tried to bend it back an pass it off as new. Asked a second time for a replacement - the same key was still left in the unit, a third tech who did our hook up walk through finally got us a new key. - other than that the experience with sales, finance and front reception was excellent.

Overall experience was ok. The price was much better than Tacoma RV and the lower sales tax rates made it even better. Our salesperson dropped the ball a bit. She was supposed to ensure they had a pull-rite capture plate in stock that fit the new RV. When we arrived I asked her about it and she looked surprised. She came back a bit later and said she had the plate but what she had was the universal plate that requires drilling the RV. Luckily the Parts manager and one of her mechanics found the right plate and it had the wrong bolts but they found the right bolts at Tacoma Screw (next-door) and we were able to leave that day to come home. After we got the RV on our 3rd day the refrigerator went out and they are currently working to replace it. Pretty disappointing we cant use the RV but its a Dometic issue, not Boradmoor,

Sales folks were great. Love Marta. When doing the final wash & rv review, a bit more care with the wash to wipe off drips. And the go over of new rv, our fellow did a great job. You should have them go thru all rv operations, I.e. opening awning.

We had great service and the process was quick. The only complaint is that when we did our walk through we feel we were not told how to run or operate a lot of the items. I think this was due to the scare of covid.

Doug Sitton was awesome to deal with all the way through our experience even after we hit a bump in the road that was our fault. When we got to come pick up our trailer Charles was equally as awesome and fun to deal with. Going as far as helping identify a blown fuse that was found on my truck while hooking up the trailer. The only reason I didn’t give 5 stars (would have given 4.5 if available) was because there were 2 minor issues found when we came to get the trailer. It was missing one window screen and it had a defective light assembly that weren’t caught until doing the walkthrough. Charles and Doug were helpful in trying to get both problems fixed as quick as possible. Neither of these issues affected my family and I going camping the next day and having a great time and loving our new camper. Overall I’d come back, tell my friends and family to come in, and ask for Doug and Charles specifically to have a great experience.

5 stars for Sales part was great would buy again. Angel are sale rep she was amazing and very helpful went above and beyond. And the service department was very helpful and setup went smoothly 1 star for the rv store because we were very disappointed the employees were arguing and fighting with each other and mumbling things i don't want to repeat.

Everything was ok. During the walk thru, we were told that the roof was checked out and everything was good. No it wasn’t. The vent cover over the bed was gone, we didn’t realize it until after a big rain storm and the bed was soaked. Not a good thing