Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

The salesman was uneducated on the unit and didn't take the time to verify information and specifications. Information provided to us was inaccurate or not included with the model at all, which was only discovered after driving 5 hours to pick it up. When the sales manager came out to try to "smooth things over" he was rude, talked over us, and even said he didn't care if we bought the unit or not. The sales department had no accountability regarding providing the inaccurate information and did little to correct the situation even after we caught them in two different lies while attempting to "make it right." The service staff on the other hand was amazing to work with. Once we came to an agreement with sales, there was an item that had to be installed in the unit. Service immediately started working on it while we took the kiddo somewhere to play. When we returned, they took the time to explain to us an issue they ran into during install and even delivered the unit to us when they could make sure there were no issues and everything was working properly. This rating is only as good as it is because of the service staff. I will not purchase from Broadmoor again because of the rude sales staff andsales manager.

I've purchased two brand-new toyhaulers from Broadmoor over the past 12 months, plus sent a couple of my friends there to buy their RVs. The sales process is pleasant, not high-pressure, and they sell a lot of RVs. As often happens with RVs, when you start using it there are often things that the manufacturer didn't catch before it leaves the factory. That warranty work is something that Broadmoor handles. With both of my toy haulers, there was some warranty work to do, so I had ample opportunity to interact with the service department. I can definitely say from looking at the call log on my phone, that I spent more back-and-forth time on the phone with Broadmoor trying to get someone to let me know status (is it done, did they find the problem, did the parts finally arrive, should I pick it up, etc.) than I have with any vendor I've ever worked with. Also, I was owed a several hundred dollar refund from an equipment change they had to make, and I still have not received it after more than six weeks and more phone calls and even a personal visit. Everyone is very pleasant, but you can see that people are stressed and they don't seem to have the tools or processes to know what the heck is going on in their business. Just very chaotic. Would I buy another RV from Broadmoor? I might, but I will also check out a couple other large dealers in town. Service has been more important to me than the initial purchase. All RVs need service, so it's worth going with the dealer that can best deliver good service.

The service manager did a great job picking up where their recently departed salesman left off, so kudos to him! I was surprised to receive my Outdoors 250RDS in an absolutely filthy condition. The floors were dirty and all of the cabinets were filled with construction debris. My suspension was not equal in quality of what was pictured or shown on YouTube but I’m still pretty happy. I still have questions that are not answered by the generics owners manual.

Sales rep pleasant and eager to show us what we wanted to look at. Gave us a good deal on 2018 model. Financing/closing agent pushed hard to sell extended warranties and unable to accept a credit card for expenses over $5,000 even though card has over $11,000 credit limit.

Our sales person Marta was the bomb. This review isn't about Marta I know she can only do what they allow to be done. The problem we have is you buy a trailer (not cheap either) but Broadmoor is no sewer hose included it's extra. Then we upgraded stuff ,30 gallon propane tanks doesn't come with cover it's extra. Then 6 volt batteries no handles to get them out of the battery holder wait for it.it's extra. The pressure regulator for hooking up to city water, it's extra. Every time one of these came up they said we gave you a $25.00 gift card. Also the lady signing papers was very pushy about extended warranty we said no, but was a battle to get past this. At the walk through screen door not latching and fridge light not working, light works but they didn't get the screen door fixed. Then had to get them to change the hitch so the trailer would ride level. Have the equalizer adjusted wrong so I need to readjust it, there is no weight on the truck at all. I'm surprised we got a spare tire cover but I guess they want the advertising. I can send it back so you can save some more money.

My husband And I went over to Broadmoor RV because we heard from some friends that they are good. Everything went great until I went to pick up he trailer on the scheduled date and time for my walk thru. After the walk thru they said their was a glitch.. What Glitch? So I went into the office and was told the financial Officer Named Richard Got a phone call from the bank that we got the loan from Said we needed some money down even though we are financing the whole payment. And we have perfect credit. Or we couldn't take the trailer. I'm up there in tri-cities without my husband. And we had to refinance and resign all papers. That is B.......T, Excuse my language. Everything was fine until Richard didn't bother to tell anyone about this . We had to find out because the papers were flagged. Even our wonder sales lady Marta didn't know about this. She came in on her day off. We got another Fiance lady Named Molly now she worked wonders and very fast to. I finally got to leave with the trailer five hours later. My husband had to take time out of his job to drive over there and resign. It was a nightmare. MY heart as set on getting this trailer at nine in the morning and didn't leave until after one. Luckily Richard wasn't there it was his day off. I would have a few choice words for him. The manager Was very nice also.But because they employed someone who didn't care about us the customer, I wasn't happy with them.

Our Salesman Wayne was great! He gave us the time we needed and answered all of our questions. When we showed up to pick up the trailer we realized the battery supplied was a 12 volt but we had asked for six volt. When mentioned to the tech he said we would need to take it up with the salesman. He then said they would swap out the battery but they would need to charge me 1/2 hour labor. I asked for a wrench to do it myself as a battery swap takes about 5 minutes. There was obvious tension between the shop and the salesman. I felt rushed and unwanted when picking up the trailer. It felt as if they had our money and wanted us gone and we no longer were important to them.

Our salesman was excellent- Guy Lovelady- he worked very closely with us. Making sure that the RV we bought was suitable. Molly-finance was personable and accommodating. Walk through staff covered so many things to assist in our transition to RV life. Parts department made it happen in the addition of the washer and dryer. Staff on pick up very helpful. Battery was had died over night . Staff successfully hooked up RV to truck. But... many of the things to be completed were not complete ie box for battery, venting of microwave was not to outside as told, RV has loose trim, bedroom door will not stay open, Nd edge of bedroom door is very rough- needs to be filed to edge or cut off . This showroom staff was excellent and the area was very inviting.