Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

Here's the good and the bad. Jordan and Jennifer were outstanding. Jennifer in particular was really great about following up on a separate purchase I made and then followed up to tell me it was installed. Jordan is totally fun and knowledgable. Steve Vandermate and I haven't really hit it off. It's clear he has been frustrated with me from the beginning. The experience of the sale was not wonderful and in some cases I knew more about the Pleasureway than him. He was short with me during the sale regarding some questions I had and I felt defensive from the beginning. Also, and this is a big deal, he has been terrible about following up with me. I asked to change my appointment on Saturday from 1 pm to 10 and called twice to make sure it was changed and of course when I arrived it had not been changed. Thankfully it worked out without problem but it feels very much like since the sale is made, he is done and anything post sale is up to me to follow up with. He said he would follow up on helping me with a screen package but didn't. There was no manual from the manufacturer and he said he would order one. Maybe he did, or not, but for the past two days I've been hearing crickets and based on the fact that he has dropped the ball previously, it seems like it is my job to follow up on his job. All it would have taken is a quick email. Honestly this was not a good experience for me, add to the fact that I came from Seattle to purchase the van it leaves a bitter taste in my mouth.

Sales person was trying to juggle at least 4 other clients while trying to assist us, made us feel like we werent a priority no matter how many times they said we were.Tried to call 3 times regarding if repairs were done before walk thru, received irritated tones and heavy sighs over phone with promises someone would call back and they never did with each call we made. Need to educate your staff on how to be professional no matter how irritated and bothered they feel.

I know it’s a dealership, but they lied consistently to me during the negotiations. They(Marta and the sales manager) told me they were “all in, done, we won’t sell the unit any cheaper than advertised”. Then when I basically walked away, the finance manager called me and said they’d do the deal at a lower cost. I really can’t stand being lied to like that. Not an honest business. At least as far as the sales are concerned. With camping world taking over across the freeway, they better get their act fixed or they’ll be out of business in no time.

A lot of problems I could write a book on it.

The buying process was rushed and it was clear the salesman wanted a quick sale. We made an appointment to pick up the RV we purchased and have some work done on our vehicle. We arrived to be told they didn’t have the appropriate part for our vehicle. This cost us time, money, and a day off of work. This could have been prevented if our salesman would have picked up the phone and quickly talked to who was going to work on our car. The only thing I am happy about is the price. If people value customer service, I do not recommend Broadmoor.

The 5th wheel we got was awesome but customer service is lacking we know what we wanted before we got there but once the salesmen got her money he was nowhere to be seen again and the financial lady signing all our paperwork needs to have a better attitude about her job it just seemed all together they didn't care about me just my money

The price of the RV was good. The sales person was not a good for fit us. His communication style was not one that made me feel like I was worth his business. I've never done a deal in the middle of an office floor. All in all I would not purchase another RV from this dealer.

Initial sale was the end of a quality experience.... While I was still being sold on my purchase everyone was nice and pleasant. After the sale not so much. Service dept was less than pleasant, took 2 weeks to get a appointment and then I wouldn't see my trailer for at least 2 weeks after dropping it off... Was told it was a first come first serve environment, which puzzled me on why I was required to make a appointment in the first place. When asking for warranty repair was treated like I was at fault, not that my trailer could of possibly had flaws... My purchase did not suit my family's needs due to it being in the shop for repair more than in the mountains being enjoyed. This inevitably led to the trade off of my purchase with less than a year of ownership. Just tired of the constant hassle from day one of purchase. I would not recommend Broadmoor to a friend.