Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

Just bought a new Montana HC on 11-10-18 and picked it up on 11-24-18. The sale went well and we are very satisfied with the process and the non pressure approach my Marta. She was patient and showed us only what we wanted to see. As for the delivery Walk Through though, I feel less satisfied. Charles spent a lot of time with us and was really patient, However the trailer was not ready for a walk through. He spent more time on fixing things than we did on his list of things he needed to explain. I RV so I knew most of it anyway. They were really minor things, but the return air grill was missing form the ceiling when we walked in. How do you not see that? If a thorough PDI was done by Broadmoor, that would have been caught. One of the rain gutter spouts had fallen and would not have caught any of the water from that gutter end, and it is right next to the door. We love the trailer and like I said, I think Charles was very patient. The truck was wired really well and the hitch was perfect. However, when we go to that point we had apparently taken way more time than they wanted to give us because all of the sudden we had three techs surrounding the truck trying to get it hitched so we could get it out of there right now. I felt really comfortable until the end of the walk through when we apparently overstayed our welcome. The last things I want to mention is that when we were hooking up the Breakaway line to the truck, one of the techs was trying to get me to connect it to the pin that holds the ball on the top of the hitch. I explained to him that if the trailer came loose the tethered wire needs to be shorter than the chains so the brakes are activated. I ended up using a quicklink from my truck to connect it to the popup hook under the hitch. And lastly, the chains should not be wrapped around the legs of the hitch, If the hitch comes off the chains will come with hit. They should also be connected to the pop up hooks they installed under the hitch. Just need to give people more time with a new 5th wheel. It's November, what's the rush?

They were very helpful in helping me find just the RV that fit my needs

We recently bought a travel trailer from Broadmoor RV. The staff was friendly, knowledgeable, especially our salesperson Marta. We had a 2 hr walk thru that covered everything which was very helpful. We recommend Broadmoor to anyone that is looking for a trailer or motor home.

Guy (sales rep) was very nice. When it came time to closing the deal there were several repairs that we told Guy that would need to be addressed. He assured us they would be taken care of before we picked up the fifth wheel. Two and half weeks later when we came to pick up the fifth wheel nothing had been repaired. We decided to take the fifth wheel anyway, due to reservations already made. We were assured that we could bring the trailer back anytime to have the repairs done. So, we proceed to get our camp on! We dropped off the fifth wheel for repair on September 23rd our service rep Neal called within a reasonable amount of time to go over our list of repairs to make sure he understood our needs. He was very professional. He stated he was working on getting all of our repairs completed within 3-week time frame. Neal kept in contact with us and let us know that our fifth wheel would be ready to take on October 8th. Most of the repairs had been completed but a few he was still waiting on warranty approval and parts. We went to Broadmoor on October 13th to picked up our fifth wheel and to meet with Neal. Neal was very knowledgeable and went with us to our fifth wheel to go over the repairs that had been done and those that had not, do to time constrains and warranty issues. So, in closing, we wish that Guy would have listened to us and recorded our repair list at the time of purchase. This would have saved us a lot of repair time. We are very pleased with the service department and their expertise. When we upgrade will we go to Broadmoor? Yes, that is a possibility with conditions. We will make sure that the repairs are recorded and part of the contract before signing any agreement. We wish we could have given 5 stars.

Steven VanderMate was wonderful to work with! I drove up solo from San Jose, CA to pick up a travel trailer. (Mid-life crisis, no. Mid-life Adventure!!) I had spoken with Steven over the phone/email regarding a specific Jayco model that only Broadmoor had in stock He was very gracious and even helped me check into a nearby KOA the afternoon that I bought it! (I had a bit of a panic attack when I realized how far away from home I was and that I'd never hauled anything before.... (did I mention, I also have a new truck which I'm still getting used to. OK, maybe it is a mid-life crisis :-) I basically spent my first 2 days of ownership being babysat by the dealership! The technician, Charles, who showed me the ins and outs of the rig, was awesome! He even helped me get comfortable driving by riding along with me! Overall, I couldn't be more pleased with the service I received! I did find that buying a new 2018 model a year after they stocked it may have some issues from sitting so long, such as rust, dried out/broken off plastic parts and peeling sealant. I'll deal with Jayco on that! great team and no complaints whatsoever!

We found a great RV at Broadmore. The RV was on consignment. The RV wasn't dumped in a long time. Liquids turned to solids and its taking some time to get smell out of the tanks. Batteries were corroded and needed replacing. They gave me new batteries and some deodorizer but its taking multiple clean outs. All in all this is the camper that I needed for winter off grid camping. thanks

Great Experience! Our sales persons Angel and Guy helped us find the greatest travel trailer at the price range we wanted. They both were professional yet friendly and very patient. And our walk through went well with the help of Jordan, who helped us go through and around our brand new trailer with an expert's eye on things that needed attention before we took possession of our new North Trail 22RBK. We will recommend Broadmoor RV to family and friends.

We chose not to purchase extended warranty’s The fellow that closed our deal made it sound as if we should because the trailer will break down. My wife questioned whether we were buying a bad trailer. She was not happy with his reply