BRK HairBRK Hair is an online store for hair products, which is focused on hair straightening, providing the international consumers with the very best.
BRK Hair (brkhair.com) has 83 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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KARINA S.
I haven't received my product for two weeks and I want my refund!!!!
Response from BRK HairMay 5, 2023
Hi Karina! I am sorry for what happened. I checked with my internal team and your case has already been solved, where we proceeded with the refund. Let me know if you need anything else! Best regards Larissa B.
Sheila C.
In love with the products, the package arrived super fast. thank you!! I will continue buying from them
Response from BRK HairApr 10, 2023
Dear customer, We are very happy that you are satisfied! Your satisfaction is our main goal! Thank you for the preference for our company ❤✔ I am always at your disposal to answer any questions! Best regards, Wanessa B.
Esther R.
Very excellent product. I really recommended
Response from BRK HairApr 3, 2023
Dear Customer We are very happy that you are satisfied! Your satisfaction is our main goal! Thank you for your preference for our company ❤✔ I am always at your disposal to answer any questions! With best regards, Wanessa B.
Nuri G.
customer service should try to help and make the customer happy that way the customer will be glad to make business with again.
Response from BRK HairApr 3, 2023
Hello Nuri, as we have discussed and explained, the fact that the product has already been used does not allow us to accept its return, as stated in our policies. We are sorry that your experience with us was not the best, at no time did we want this to happen and cause you any problems. Best regards Wanessa B.
Ambar zulibeth Hernández F.
Me gusto mucho, me gustaría seguir probando sus productos
Response from BRK HairMar 15, 2023
Estimado cliente, Nos alegramos mucho de que esté satisfecho! Su satisfacción es nuestro principal objetivo! Gracias por su preferencia por nuestra empresa ❤✔ Estoy siempre a su disposición para responder a cualquier pregunta! Saludos cordiales, Rafaela G.
Vera Lucia K.
It’s a fast delivery for an international shipping. I got surprised. Thank you!!!
Response from BRK HairFeb 20, 2023
Dear customer, We are very happy that you are satisfied! Your satisfaction is our main goal! Thank you for the preference for our company ❤✔ I am always at your disposal to answer any questions! Best regards, Rafaela G.
Iliana
Excelente producto, muy bien empaquetado y fue entregado en tiempo , gracias
Response from BRK HairFeb 13, 2023
Estimado cliente, Nos alegramos mucho de que esté satisfecho! Su satisfacción es nuestro principal objetivo! Gracias por su preferencia por nuestra empresa ❤✔ Estoy siempre a su disposición para responder a cualquier pregunta! Saludos cordiales, Rafaela G.
Majeed L.
Don't buy from them I bought 2 treatment from them, the delivery was very late, supposed to receive it three weeks before, one of the treatment was expired, I sent back both treatments for refund but they did not refund me, and they said they did not received it, even I sent the pictures of postage receipt, and for the expired treatment pictures Don't buy from them they still your money
Response from BRK HairJan 20, 2023
Hello Radia, how are you? I am part of the team of relationship between company and customer and we are very upset with this comment, because we tried to solve this in the best possible way, so you could have your refund regarding the product expired. As you agreed via messages, we refunded the amount paid on the expired product, and we are waiting to receive the other product, to perform the refund. As we informed before, we did not receive the product or a receipt to comprove the delivery of it. As we need to follow the rules of the company, unfortunately we can not make the refund without the product or the proof of delivery. We hope to resolve this situation in the best way possible, in our company we prioritize the customer, because we are here to offer quality products that will satisfy you! We remain at your disposal! Best regards, Larissa B.
