BRK HairReviews of brkhair.com

Response from BRK HairJul 17, 2026

Hello, We are very sorry to hear about this situation and we understand your concern. In cases where a purchase was made without your authorization, we recommend that you contact your bank or credit card provider immediately and open a dispute/chargeback for the transaction. They will be able to investigate the payment and assist you with the next steps. We apologize for any inconvenience caused and appreciate your understanding. Kind regards, Paola V.

Response from BRK HairJan 9, 2026

Hello Maria Kulikoff, We have already contacted you directly and explained the situation. Due to the end-of-year period, there have been some operational delays, but your delivery will be made and we are closely monitoring the process to ensure completion as soon as possible. We appreciate your understanding and remain at your disposal. Pamela A.

Response from BRK HairNov 13, 2025

Hello, we are very sorry for what happened. We have already contacted you via WhatsApp and are investigating what happened to your order. Rest assured, we are handling your case in the best way possible and will do our best to resolve it quickly. We appreciate your understanding and are available for any additional questions. Wanessa B.

Response from BRK HairOct 31, 2025

Thank you for letting us know what happened. We are committed to offering you the best possible service, so we will contact you shortly to better understand what happened and find the best solution. Best regards Pamela A.

Response from BRK HairOct 31, 2025

Thank you for letting us know what happened. We are committed to offering you the best possible service, so we will contact you shortly to better understand what happened and find the best solution. Best regards Pamela A.

Response from BRK HairApr 29, 2025

Hello, how are you? We've seen that your package was delivered on April 16th. We're very sorry for the delay, which was due to issues with our supplier. If you need any support or have any questions, we are always available. You can contact us using the details available on our website. We look forward to hearing from you. Pamela A.

Response from BRK HairApr 19, 2024

Hello Bhupinder! I understand your concern when you notice differences in the product packaging. I would like to assure you that the product you have purchased is the same one we have always supplied, with the same quality formula that you know and trust. It is possible that there has been a slight change to the packaging due to design updates or other market adjustments, but this does not affect the quality or effectiveness of the product itself. We want to ensure that you have total confidence in our products, which are original and come with an invoice. Best Regards, Team BRK