Bristol West Insurance GroupReviews of bristolwest.com

All the negative reviews about Bristol West are true. I have auto insurance with them, and the customer service is awful. Every time I call, I either get passed around or told to send an email that no one ever responds to. No one seems able—or willing—to actually help. Save yourself the headache and go with a company that respects your time and business.

Extremely poor customer service by corporate. Almost impossible to reach anyone, make a payment or cancel. Cancel with proof of new insurance but get bullying demands for payments after cancellation. Highly NOT recommended!

DONT waste your time or money with Bristol West, for two and a half months they havent been able to send the dmv my proof of insurance, so my car registration is being cancelled, imagine if you actually need the coverage...

Can’t believe this company has almost two stars. Should be zero, this company is the worst. I wish I could give zero.

I truly wish zero stars were an option. Dealing with this company has been an absolute nightmare. Their poor communication, constant oversights, and lack of accountability made an already difficult situation even worse. Shockingly, I had to hire an attorney to represent me against my own insurance carrier after an accident where I wasn’t at fault. The policies and handling felt designed to work against me rather than protect my interests, which is the bare minimum you’d expect from an insurance company. Pieter Rynders, a representative, was especially unhelpful—his approach was confrontational and added unnecessary stress to the process. It’s hard to understand how such behavior is tolerated in a company supposedly focused on customer care. I strongly recommend anyone considering this company to proceed with caution and fully understand their policies before committing.

Zero stars. I am dealing with them right now and they are trying to lowball me . I got rear ended and that’s the insurance the driver has.

I obtained insurance for my autos through this company and was given a quote of 360 per month. A short time later I received an increase of 1400 per month. I called bristol west again and talked to another agent. She informed me the policy was written wrong and got my premium to 600 per month. The reason for the higher premium of 600 was due to my health insurance. I have since cancelled and am now WITH AAA for 209 per month. I feel I was taken advantage of by this company. I am now receiving collection agency letter with offers to settle this account for 700. I will not be paying

I was all prepared to start a policy with these guys, even submitted the original payment. Then, I get a "threatening" email (before the policy even took affect), that if I didn't submit documentation from my current carrier about discounts I was getting from them, they would be adjusting my rate upward. NEVER with any other insurance company EVER has such a request been made and it frankly is ridiculous that they are making such a request. I got in a chat with them and explained that I did not have access to the information they asked for. They should be determing my discounts on their own, not basing what they will do on what another insurance does. There was ZERO indication that this information was even required until AFTER I submitted my initial payment. This borders on insurance fraud by the insurance carrier.