Bristol West Insurance GroupReviews of bristolwest.com

I cancelled with Bristol West (BW) on Oct 4th, a month before renewal, when they raised my 6 month auto ins by $80. On Nov 4th they charged my credit card anyway. On the 6th I called and was given the run around for >40 minutes, being put on hold intermittently. They demanded that I fill out a form w/new Ins. Co., proof of new Ins, my SocSec#, cell #, date of Birth and my reason for cancelling. When I refused, she hung up on me. Called back twice and requested a supervisor, hung up on me each time. Finally, I had to contact my Farmers agent, told him what happened and he said he's take care of it. Called my Credit Card Co and started a dispute (to which BW never responded) Got several other e-mails from BW demanding info and reason for cancelling through Nov. Then finally on 12/16 received a letter, back dated to 10/9 actually saying my coverage "expired" at my request 10/5, a month before my renewal date, so unknowingly I was driving for a month uninsured. THEN (oh it's not over), 12/17 I got a text from a Collection Agency about an overdue bill from, you guessed it, Bristol West. Took me two days trying to deal w/ BW who on each call gave me circular, rote responses and refused to forward me to a supervisor or aomeone who speaks english. They demanded $25 for their bank charge for their charge being rejected by mr credit card. Contacted my Farmers agent who took care of it over the phone, took 30 minutes. Note that Bristol is a Farmers Ins Subcontractor, so I have notified them several times regarding this <1 customer Sevice and that their agents should stop refering people to BW. Note #2, every contact w/ BW was outsourced to China and someone who had rote responses and was difficult to understand. I have never in my adult life, before Bristol West, had a company behave like these scammers when I cancelled with them. Thank God I never had to make a claim w/them.

This insurance is very bad.

We have only been with Bristol West for 5 months. It was recommended by our insurance agent. We began after we got our prices, but nothing else. Long story short, I am 65 years old and this is the absolute worst insurance company ever. We have paid 3 to 4 months at the highest rate. A rate that I never approved, never signed my name to. Every time something was wrong with our rates, Bristol West said that I've have to prove it. Well they need to learn a lesson about proving. Here's my demand, today's bill should be $440 and it is $675. This following a rate of $812 plus $440 last month. They are threatening to cancel us today and I don't have $675. We will only pay $440 and then require them to honor that same rate going forward and to refund the $812 from last month. The problem with the money is that months into our relationship you told us that we had a lapse in coverage with our previous company. Never did we and we had been with them for over 10 years. So that's a lie. Next is that we are against the law by not carrying full coverage on our vehicle. Well duh, we know that. We have carried full coverage for years and years. Sure we drop it if a vehicle is paid off and old, as is the second car on our policy. So I sent Bristol West all of our documents and declarations again, including always the accurate documents and with the original date on them. I don't know how you'll get in touch with me. I am Trudi Shaw and my phone number is (303) 671-2758,

I had not realized that this company was a rip-off organization, until I saw that most of the reviews were very negative. I got stuck with these people last summer when I bought a car in L.A., after an absence of a couple years from the U.S. The car dealer, Seton Montgomery, who specializes in Crown Victoria's recommended this group to me. Since I had nothing on my driving record, no fines or D.U.I/s or anything there was no reason to go with such a shady bunch of people. When I left the States in November I called Bristol to cancel and got jerked around by clueless amateurs and finally talked to the person whom I had talked to when I bought my car in in June. He said he got everything settled, cancelled the policy and would refund me 100 dollars and change. He lied.I see today that this is typical. These people are incompetent and dishonest and they routinely over-charge and double-charge clients.

don't do business with this company they are swindlers and shady car insurance. When they over charge you they refund money and then your policy goes up the next month by sending so many pointless letters to make it look legitimate. When in my case the original amount should be always the one you pay and but changing it.

Been trying to contact costumer service for almost a month now after my nephew's car was hit in a parking lot .They assign an agent to the claim that never answer the phone and keep on hanging up on us. Never had a chance to talk to him. Next I will put his name...

I chose to switch to this company after my car insurance rate increased due to two speeding tickets from the past. I regret that decision! I sacrificed quality of care to save a few dollars on my monthly insurance, and it turned out to be the biggest mistake of my life. Honestly, it doesn't even deserve a one-star rating. This company shows a lack of genuine concern for its customers, and if you take pride in working for them, you're a loser too! The way the claims process is set up is absolutely ridiculous. Even if you are in a tight situation, check a company's reviews every time and make sure you read thoroughly every document, and you understand it.

!!! !! Fraud !!!! I bought an insurance policy on August 29 and cancelled it the same day. Despite calling customer support five times, I was promised my $1,000 refund by September 13, which never arrived. Now they are delaying it until September 25 without explanation. This delay has caused me severe financial hardship -I was evicted and am forced to live in my car. The lack of urgency and professionalism is unacceptable. Bristol West must take responsibility and issue refunds promptly.