Bristol West Insurance GroupReviews of bristolwest.com

Last night at approximately 12:00 AM, my vehicle broke down and I arranged for roadside assistance to have it towed to the dealership located at 1333 N Federal Highway in Fort Lauderdale. As of today at 5:15 PM EST, my vehicle has still not been delivered to the destination. This delay is extremely concerning, as I am scheduled to trade in this vehicle tomorrow in order to complete the purchase of a new car. Due to your failure to deliver my vehicle as agreed, I am now at risk of not being able to proceed with this transaction. Additionally, I have spent over four hours today on the phone with your team during my workday attempting to resolve this issue. I have been hung up on multiple times, transferred repeatedly, and have yet to receive any meaningful update or resolution. This level of service is unacceptable. The lack of communication and accountability has caused significant disruption to both my professional and personal obligations. At this point, I need immediate confirmation of my vehicle’s location and a guaranteed delivery timeline. If this matter is not resolved promptly, I will have no choice but to escalate further, including contacting authorities and filing formal complaint

I have been dealing with this company for a month now, I switched insurance agents and before the due date of the autopay I had with them. On the Autopay date they took the insurance amount anyway. I have been fighting with the since then to get my money returned. I called them today and they said a check had been issued on the 20th and would take ten days to get here. If you have to deal with them do not use Autopay, better yet don't use them I use auto pay all the time and have never had a problem with it.

Please stay very far away from these scammers! Stay far away! Bristol West is the worst company I have ever seen! They will make you pay for a policy and find a way to take your money when you are in, or find yourself in, deep trouble! Pure robbery! This company is a scam. They do not even deserve a 0.5 star. It is so ridiculous that they canceled my policy due to the fallacious reason that I did not sign some application. How on earth can they issue an insurance policy card to someone who did not apply for it nor sign its application? I paid the quote they provided for 6-month coverage of my 2 cars, and days after my policy was activated, they claimed that I was supposed to be enrolled in autopay or pay some additional fees. I discovered today, when I wanted to go for a car inspection and renew my registration, that they had just canceled my policy 3 weeks before the expiration date. I called them to ask questions, and they asked me to go and insure my cars somewhere else. Now I feel trapped with uninsured cars. They should shut down that scam!

1 Star – Very Poor Service and Unfair Policy Cancellation I had a very disappointing experience with Bristol West Insurance. My policy was cancelled due to alleged nonpayment, and I was told that a notification had been sent on February 10th. However, I carefully checked all of my email folders — inbox, spam, and trash — and I never received any notice at all. Because of this, I was completely unaware that my policy was at risk of cancellation. When I called to resolve the issue, I asked if the policy could be reinstated without a lapse, since I was never properly notified. The representative refused to make any exception or show any flexibility, even though this situation was clearly not caused by negligence on my side. Now I am being forced into a “lapse” in coverage, which can negatively impact my insurance record and future rates — all because of a failure in their notification system. This is extremely frustrating and unfair. A company should ensure that customers actually receive important cancellation notices, especially when it directly affects their legal ability to drive. I would not recommend Bristol West Insurance based on this experience.

This is the worst experience I’ve ever had with an insurance company. My vehicle was stolen. They shattered my sun roof and climbed in. I had the keys. The claims agent Paula kept acting like I did this on purpose. Then she told me if the vehicle was found to call her immediately so she could get a tow company to get it so I wouldn’t have to pay. I called her TWELVE TIMES when it was found and she didn’t respond for FOUR HOURS. I had to pay out of pocket over $350 to get my car towed and out of the impound lot because she wouldn’t answer. I still have barely been able to get ahold of her for anything. My bank told me they’ve been fighting with them for weeks trying to get the police report and paperwork. They dropped me as soon as they sent the payoff check to the bank. It was a horrible experience and I wouldn’t recommend this company.

I bought a used car and needed to transfer my ins from old car to newer...the man on the phone sent an email from Bristol West so I know he worked for them..furthermore, he tranfered my ins while i was on the phone with him. He asked me to read my card on file to him, expiration and 3digit code. He then somehow drained my account of 650 dollars that I had in there. The money did not go to Bristol West, it went to some shady website this man had...He kept me on the phone by saying "oh that charge was a mistake...We will return the money now. And in less than 2 minutes he had made 6 charges of about 100 dollars each go through. I was not quick enough to lock my card. He then hung up on me and blocked my cell phone. I quickly called back on home phone and spoke to someone who denied There were any calls from my cell that day. I told him that I had proof that the previous man had sent me an email and my ins was transferred in the last half hour! He then either listened to the recorded phone call I made w the scammer or he pretended to...At this point I trust no one there. Then he got back on line w me and told me the scammers name and said he was out of Florida. IDK if he made up a name or if he told the truth. This happened two days ago. My bank is investigating. I am a single mother, i dont get child support. That 650 dollars was a lot of money to us. Please do NOT EVER trust Bristol West w Anything, EVER. They must hire scam artists. I would like to sue just to find out how this couldve happened to me. March 3rd,'26at1:26PM

My experience with Bristol West has been nothing but stressful and disappointing. Managing payments with this company is extremely difficult. They do not allow you to change your payment date to match your pay schedule, and if anything goes wrong with your card — even an error on their end — they immediately charge a fee of over $20. Customer service has been another major issue. The representatives are often hard to understand, and the agents don’t seem familiar with state‑specific auto insurance laws. They rarely confirm what state you live in, yet they insist on asking for your driver’s license number before they’ll even attempt to help. If you don’t have your policy number memorized, they act like they can’t assist you at all. They also push auto‑pay aggressively. If you don’t enroll, your rate increases significantly, which feels like they’re forcing you into it. In my case, I explicitly declined auto‑pay, yet they enrolled me anyway and continued making unauthorized charges to a debit card I clearly stated was for a one‑time payment only. That’s when the runaround began — no accountability, no solutions, just more fees and more frustration. Even after forcing auto‑pay, they only sent email reminders. No text reminders, no mailed notices, nothing that would actually help you stay on top of your account. Overall, it genuinely feels like no one at Bristol West cares about their policyholders. You’re treated like a number, not a customer. Their priority seems to be collecting money, not providing reliable service or support. Based on my experience, I cannot recommend this company to anyone.

I requested a quote from Bristol West they gave me a coat quote I submitted my credit card information and when they sent my policy for me to sign it had a completely different address from the one I had entered when I requested my money back they said I would have to cancel that policy even though I did not sign and they kept a large percent of 1/3 of my down payment. Please do not use this company they are fraudulent and have a legal practices and will keep your money, and charge you for documents you never signed