Bristol West Insurance GroupReviews of bristolwest.com

I applied for coverage through a sourcing app on August 2, 2026. I paid for the first month. The declarations page with the disclaimers that need my initials had a disclaimer that essentially said I could not be covered for the for the exact coverage I had applied for. I had to wait until Monday morning to speak to someone to cancel the pending transaction on my debit card. I was told I had to wait five business days for a refund. Seven business or 9 total days later…no refund. I called and was told they are issuing a check. Reading the other Trust Pilot reviews shows that this is standard malpractice by Bristol West. What a sloppy, irresponsible way of doing business.

Legitimately no one knows what they are doing at this company. I do not recommend even a little bit.

This company and its claims process is horrific. Adjuster Melissa Self especially makes a practice of gaslighting you. The first experience I've ever had of "mansplaining" by a female. But I guess it's all in how she's been trained to try to pay as little as possible for a claim that THEY HAVE BEEN PAID FOR TENFOLD in premiums, I'm sure. The settlement process was tedious, time consuming and an overall headache. They must just make it practice to try to wear you down into giving in. Planning to see if I have a case to report their handling of this claim to the state. I don't want to divulge specifics other than months of time consuming follow up and even then, half-assed handling of the claims. Awful experience.

I am very disappointed with my experience with Coast National Insurance/ Bristol West Insurance Group servicing Philadelphia, PA and the handling of my claim. My wife was stopped at a red light when our vehicle was rear-ended. The other driver admitted at the scene that he had fallen asleep and repeated the same statement to the responding police officer. A police accident report was completed, and the facts of the accident appear to be straightforward. Despite this, it took Coast National Insurance approximately five to six days just to open the claim. Today marks the 19th day since the accident, and I still have not received a single update from the assigned adjuster, Thomas Ottaviano. I have called Mr. Ottaviano four separate times and left voicemail messages each time. None of my calls have been returned. As a claimant, I expect timely communication, even if the investigation is still ongoing. A simple phone call or email explaining the status of the claim would go a long way. While I understand that investigations can take time, the complete lack of communication from the assigned adjuster is unacceptable and leaves customers wondering whether their claim is being handled with the urgency it deserves. I hope Coast National Insurance improves its customer service standards by responding promptly to claimants and keeping them informed throughout the claims process. Based on my experience so far, I cannot recommend this company.

Horrible Customer Service- Horrible Payment Processing. Seriously BAD SCAM PAYMENT PROCESS-

Shopping online for car insurance quotes and would not let me view quote until credit card info (big mistake). Charged my card for 6- month premium and took 16 days, more than a dozen calls, more than a dozen emails to cancel. Run away from Bristol West! Worst customer service ever

Waiting over week for a rental car approval and nothing, don’t return my calls or emails. I wouldn’t put 1 star, but this the only way I can review. The right answer is - zero star

This company charges my father bank card with out his permission that is froud do not do business with this company