Bristol West Insurance GroupReviews of bristolwest.com

So, I purchased insurance thru one of their agents. At first all good. The sales agent was very friendly. After the insurance cover period I wanted NOT to proceed. I called them well in advance of the end of the policy period. They were polite and asked if I perhaps wanted another plan with them. I declined, so, no worries, we have noted that you do not wish to prolong the cover. Send a written request to us and the agent and all will be good. I did this. Heard nothing back. Then I get an angry letter saying that I had not paid the renewal. I contact them. Spent an hour on the phone. So, the problem was "apparently" that when I emailed the confirmation of the non continuation, I had added the word "Insurance" and the policy number in the subject field. Not possible, should have been the policy number only. If anything else is added to the subject, the mails are not read........ They asked me again to mail it. Now with a proof of my new insurance cover, that they now asked me to include. I did so. Heard nothing. Then again I get another request from them. I write to them AGAIN. Then I get an email asking me to log in to their portal to pick up some "policy documents". I wrote back that I deleted their app once the cover was over. And I do not have any log in details. Nor am I interested in using a portal of a company that I am no longer a customer of. This is beginning to look like harassment .

If I could give negative stars I would. I'm filing a complaint with the Insurance Commissioner of MA. TWICE this company took my money and then tried to cancel my policy. I sent them the additional documents requested - first by express mail with signature and then by email. No one responds and they cancel. I follow up again the next time they do this and there is an issue on their email and they can't see what I sent. Twelve days they have this and don't bother to even reply on the email. They won't apologize on the phone, they won't admit I have an agent, they take no responsibility and won't do anything to keep this from happening. They clearly want my money and only refund a small amount each time they cancel. Appalling and should be illegal if it isn't.

Absolute nightmare I'm sure you've read plenty of reviews already, but their customer support is not worth the nerves. I can't explain how many hours I've wasted trying to get a simple payment confirmation. Eventually, my request was denied because the reason specified was not good enough. They said they couldn't put in a new request. I was unable to get any payment receipts.

near the end of their 60 day policy editing window Bristol West tried to charge me for health insurance that I had through my parents (which should have been discussed when signing up for the policy) as well as delaying the processing of the related refund (~1700) that was charged to a credit card that had been removed a moth prior and then tried to, one by one, require that each member of my family be added to my policy (which they should have known about before hand as I had to exclude my sister as a driver) including my 6 year old brother. recently there has been a charge to my policy for 1000 without a description what for. furthermore they have delayed the cancelation of my policy for nearly 2 months while I lose money from my refund each day.

Bristol west one ☝️ of the worst insurance they are expensive they don’t do anything when you need them I have been using them 14 years and when I was going to used them they don’t do nothing If some one ☝️ ready my comment don’t waist your money and time with this insurance use any any instance except this

This insurance company deserves negative stars. If this review could help at least one person, DO NOT use Bristol West for insurance. They are a nightmare to file a claim with and try to contact with. They will leave you paying for things out pocket that they should be responsible for. There are plenty of good insurance companies to use- do your research!

What a thievery insurance company! Such a bad company! Steer clear from this sociopathic scumbag insurance company!

$240.00 policy increae , 53 years old perfect driving record. Perfect insurance score. Never a insurance gap and never made a claim and my policy goes up $240 after 6 months They offer nothing but high rates. No road side assistance no car rental reimbursement not even loan lease pay off , I'm not paying for my car twice and not have any coverage , they will more than likely low ball a claim and you'll be paying for it.