BrioReviews of brio4life.com

Response from BrioFeb 10, 2019

Hi Paul, We're sorry to hear that you're unhappy with your Beardscape. The guards can be difficult to line up so we say to listen for a click to be sure that they snapped on the right way. We are aware that our guard system can be tough to work with and we're working on some designs to improve this in the future! The blade shouldn't cause any scratches or cuts, so there may be an issue with your blade and the way it is sitting in your trimmer. We would be happy to get a replacement blade sent to you! We will be reaching out directly via email so that we can solve this issue! Best, The Brio Team

Response from BrioFeb 7, 2019

Hi Juan, We're sorry to hear that you're experiencing irritation with your trimmer. It sounds like you may have an issue with your blade assembly, we'd be happy to get a replacement blade sent to you! We will follow up in a direct email so that we can fix this issue! Best, The Brio Team