BringFidoReviews of bringfido.com

Response from BringFidoJan 26, 2023

Jeannine, we're very sorry that you are so upset, but you never booked a reservation through BringFido, as we've relayed in all of our communication. Your credit card was declined by both our site and the hotel when you called them directly, as you state yourself in your review and Facebook post. This is an issue to discuss with your credit card company. But, because your card was declined, we did not receive payment and therefore have nothing to refund you. You will not find a charge from BringFido on your statement. Again, we truly regret that you had a bad experience, and would like to help you in the future. In this particular case, BringFido was ultimately removed from the equation once your card could not be processed.

Response from BringFidoJan 3, 2023

We're so sorry you had this experience, Donna. At the time of your review a few days ago, we were still in the process of trying to obtain a refund for you, and that is still ongoing today. These things often take a little time to get in touch with the appropriate parties and that can be frustrating, but we don't give up easily. In looking into your case, I can see that we passed along some incorrect information about contacting Booking.com. In most cases, we handle that for our customers, which is what is still happening behind the scenes. So, please don't feel like a fool. We are going to be back in touch with you very soon, but at this stage of the refund process, we should not have asked anything of you, and apologize for that error from one of our newest team members.

Response from BringFidoOct 18, 2022

We're so sorry to hear that you were unhappy with the hotel you booked through BringFido. Though we are not affiliated with individual hotels, we recognize quality concerns happen sometimes, and we take it upon ourselves to fight for refunds on behalf of our customers, even when non-refundable reservations are chosen. Getting that approval for the refund from the hotel can take some time, and processing the funds back to a card can also take time. We would be happy to check back in on your refund, so please give us a call at 1-877-411-3436 or email us at [email protected]. Please know that we would always want to help you rebook alternate accommodations immediately upon check out of a hotel you are unhappy with. We hope that doesn't happen again, but want you to know we're here to help you deal with the issue that very evening.

Response from BringFidoOct 4, 2022

This is quite unusual. I'm very sorry to hear that you had this experience. We always call hotels ahead of a guest's stay (as long as the reservation is not for that very evening, as we just need enough time to reach the hotel) to verify the room booked still follows the hotel's policies and room allowances. Sometimes hotels make changes and this call we make is used to catch those changes in advance and let our guests know. Perhaps we had simply not gotten to your reservation yet before you made the call, but we would have learned this and informed you ahead of time, as we do for all guests. There are options once a hotel informs us that they will not be honoring their original pet policy, one of which is that guests can choose not to travel with their pet. That's not something we would want to do either, but it certainly is at the discretion of the customer. Another option is that we find a different hotel for you within the same price range (as best we can), which would have also been offered to you. We are still very happy to do this for you and would welcome the opportunity to show you what a typical experience booking with us looks like. If you are open to allowing us to find alternate accommodations, please give us a call at 877-411-3436 (FIDO).

Response from BringFidoSep 27, 2022

We are the world's leading pet friendly travel brand. We help thousands of people find and book accommodates every year and work hard to ensure our listings are accurate and up to date. Nothing is fake. If you discover a hotel has a new policy, we would welcome your submission to review it and will update our site if needed.

Response from BringFidoJun 28, 2022

Alexander, we absolutely stand by our pricing and our pet fee guarantee. Hotels change their policies from time to time and if we happen to not catch it in time, we will make it right, as we've done for thousands of customers over the years. We're very sorry you feel negatively about your experience and the refund we offered.

Response from BringFidoApr 25, 2022

Lisa, this sounds like an awful experience with that hotel. We would very much appreciate you sharing that information directly on the property's page on our website so that other travelers have your insight while looking for options in the area! The rate concern you mentioned should never happen. We actually publish competing rates directly on our website so that guests can see what else is out there when booking. If the hotel told you of a different rate, we'd ask you to please send us that invoice and we are always happy to open a case to look into any discrepancies between the price we have negotiated with the hotel and what you were told. That is unacceptable and we'd want to address it.

Response from BringFidoApr 25, 2022

Hi Liz, we're so sorry you had a negative experience. We are constantly updating pet policy information for the hundreds of thousands of properties on our site. They do sometimes make changes and we have a process in place to catch those before your day of arrival, which is what happened here. Some of our guests do make the choice to leave their pets at home if they are really set on their choice of hotel, so we try to accommodate all types of travelers with that option (though we wouldn't want to go without our dogs either). As for that delay in getting your refund, that can certainly take a little time to fight on your behalf with the hotel and secure your refund, so we apologize for the wait time on getting the money issued back to your card. But that would never be in doubt, if our pet policy info needed to be updated. We stand by that policy 100% of the time.