BringFidoReviews of bringfido.com

Response from BringFidoMay 22, 2023

Hi Barbara, I'm sure sorry to hear you are disappointed. What you ran into here is exactly what should have happened and why we are so valuable to hundreds of thousands of people each year. You mention we contacted you to let you know what we discovered the very next day after you made your pre-paid reservation; that the hotel had changed their pet friendly rooms and we wanted to help you make a change to better accommodations asap. Yes, some people do use our site to book their travel plans even if they don't bring their pets along, but that's not why that room was mistakingly available to book. You see, hotels change their policies and update their pet friendly room selection sometimes, and while our resources are updated daily, it's impossible that we catch thousands of changes that happen a day. So, we have a dedicated team of representatives that call on every single (non-same day) reservation so that we can verify our guests' plans and have time to help them make changes if a hotel has made an alteration and not informed us. As you discovered, you didn't need to call the hotel, though you're always welcome to do so. We did that for you and then notified you that we wished to help you make a change so that you and your pet would be accommodated upon check-in. And we would have even covered any difference in fees if there were any the hotel wouldn't drop. We take the work out of traveling with your pet. I'm so sorry you feel frustrated and we would really like to make it up to you if you'll give us another chance on your next trip! Just know, we're doing a lot of work for you behind the scenes to ensure your trip goes well.

Response from BringFidoMay 9, 2023

We're so very sorry for your loss. In looking into your case, I can see that your refund took longer than we would normally expect. I’m very sorry for the inconvenience. The reimbursement was issued the day before this review was posted, so you should find that information in your email. BringFido is here to take care of making any necessary contacts back and forth to hotels when there is a change needed that the cancellation policy might not allow automatically. That process took longer than it should have in this instance, and it is made even more painful due to your specific situation. Because the hotel approved the refund, I know it seems like the process should have moved more quickly, and often it does, but I truly wish we could have expedited it for you to avoid further stress during this hard time. I hope you’ll give us a chance next time you travel with your dog. Our free services provide verbal confirmation with the hotel making sure they are aware you are traveling with a pet. Many hotels have limitations to pet size, room types, the ability to leave pets alone in rooms, amongst others, so we pride ourselves on making the traveling process much more enjoyable by taking the work out of this side of planning and booking. We hope to be of service in your future travels.

Response from BringFidoMay 1, 2023

I really hate to hear this was your experience, Kendall. It's true that the same-day reservations are nearly impossible for us to get vetted before guest arrival, so that is the reason for that policy, but I regret that you felt the tone of the agent was not kind in explaining that. That is extremely uncharacteristic of our team, so we will be looking into that. What is important to know is that we work very hard to ensure our pet friendly listings are accurate, even if a guest omits the call to us. That information changes constantly, though, so the call to our team grants you the guarantee we can't make otherwise. For the reservations made outside of that 24 hour window, we have an entire team of dedicated agents (Canine Concierges that you mention) that verify reservation details with the hotel so that our guests do not experience what you did upon check in. We'll be reaching out to you to try and make things right.

Response from BringFidoApr 11, 2023

Hi Angela, there is no record of you in our system, so I've contacted you through TrustPilot to get further information so that I can look into your account further. Please respond to that. We never continue to email anyone once they've requested to unsubscribe. The only exception to that would be information about your reservation, which is critical that you receive prior to check in. But otherwise, you would no longer be getting our newsletter or any further communication once unsubscribed. It's a straightfoward process so once we hear back from you, I will double check your subscription settings. If you prefer to email in to us, you may do so at [email protected].

Response from BringFidoApr 3, 2023

Hi Kyle, we are truly sorry that you are so upset and that this was not a good experience. Non-refundable reservations are often just that, and as hard as we try, sometimes hotels will simply not make an exception to the policy. They offer these lower rates specifically because of the lack of flexibility, and sometimes they will offer a change of date, which is what was offered here, but not a refund. We feel your frustration and really did work hard to change the outcome here. Ultimately, it's the hotel's prerogative on how flexible they can be and we really regret it wasn't in our favor.

Response from BringFidoMar 14, 2023

We're sorry you had such a negative experience with the hotel. Unfortunately, the hotel requiring identification is not something that we, at BringFido, have any control over. In looking for further details about your case, we're not able to find your reservation anywhere, so have requested you provide some more details through TrustPilot in order for us to look into this further. You may also contact us at [email protected]. We are happy to reach out to the hotel on your behalf if you made this reservation through BringFido, but at this time, we cannot see that this is the case.

Response from BringFidoFeb 15, 2023

We are sorry that you are frustrated. We have not ignored your emails, and the policy information was, in fact, updated on our site. Sometimes updates take a little time to process. However, Vrbo has not updated their site as of this response, and as a valued and trusted parter, we list policy information as they have it written directly from the property owner. They are only as good as the information provided to them by properties themselves. Additionally, in immediately looking into your concern, we can see that screenshots you submitted are communication with Airbnb, not through Vrbo or BringFido, so neither of us were ever a part of your transaction. We do sincerely hope that you ultimately found a property that suited your needs, and that you had a pleasant trip.

Response from BringFidoFeb 13, 2023

Nancy, we need to gather a bit more information in order to help you. We never charge a guest twice, and there's no instance in which we would ever not answer a guest. I've reached out to see if you can provide more insight, and hope that you'll respond. You may also always update us by emailing [email protected]. We hope to hear from you.