Looking for a pet-friendly hotel? How about an awesome dog park, trail or beach?BringFido is the world's leading pet travel website and the #1 trusted resource for dog owners looking for the lowdown on the best hotels, attractions, and restaurants that welcome pets.
BringFido (bringfido.com) has 439 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
bringfido.com
Website
bringfido.com
Category
Media & Information
Listed on Five Star Index
2026
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The company replied to 98% of reviews.
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Most recent review: October 2026.
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Ate at Aweful Authors in Kitty Hawk, NC. Walked in with the dog (20 lb Schnoodle) who had been in the car for 7 hour drive…he was excited and was jumping up and down and the manager told us we couldn’t eat there with the dog. After BEGGING her to let us and explaining he would settle down she finally agreed after giving us explicit instructions about his behavior. Our dog was great and we ordered a hamburger patty for him…was told I couldn’t feed him inside so I went outside to feed him…not dog friendly in my opinion. The waitress and food were great! Manager named Karen could have been a whole lot nicer.
Response from BringFidoNov 20, 2023
Thanks for reviewing a restaurant you found using BringFido! It is actually quite common that even at the most dog friendly restaurants, dogs are required to be seated with their owners outside on a patio or porch. They rarely get to be inside, unfortunately. But we would definitely encourage you to also leave a review on this restaurant's page on our website so that other travelers might benefit from hearing about your experience there!
AN
ankl
Unreliable information
Positive things: concept is good. Provide information about hotel pricing when travelling with dogs. One start for that.
Negative things:
1. Information about extra fees is unreliable (at least in Spain). I tried to use service 2 times. BringFido web site says "No extra fees" for dogs. Hotel says extra fee (20€ , 35€) must be paid. Information in BringFido seems to be outdated. According to hotel persons, during the Covid (3 years ago), there was no extra fee but it is not valid anymore. Improvment: please check and update information in BringFido frequently.
2. Pet Friendly Quarantee does not work. When I select booking date and select "Book now", service says "reservations are ALWAYS backed by our Pet Friendly Guarantee". Anyhow I had to pay extra 20€ in hotel. When contacting BringFido customer service they told me Pet Friendly Guarantee is NOT ALWAYS valid but only if reservation is done one day before. Improvment: Web say should say "reservations MAY be backed up by our Pet Friendly Guarantee" or even better, application should check the current date and reservation date and inform user if Guarantee is valid or NOT.
3. Making reservation using mobile phone application and credit card does not work. I tried 3 different credit cards and systems informs "unavailable SCA". Same mobile phone and credit card works fine with other booking system (e.g. booking.com, hotels.com, etc). Improvement: fix the security/SCA bug of your application
Response from BringFidoNov 3, 2023
We truly appreciate your feedback and are glad you found us, even if it was not the experience we aim for at BringFido. While we make hundreds of updates to the policies of properties on our site every week, it is possible that a hotel changes something and it's too recent for us to have picked up on it yet. Covid policies stayed in place for a long time and some properties still haven't made any changes there. We welcome guest communication about any updates they discover since they are there in person and we are not (https://www.bringfido.com/lodging/post/). However, this is exactly why we require a guest speak with us first if it’s a same day reservation so that we can verify all of this information ahead of time.
So, that is correct that we can offer our pet friendly guarantee only if we've been given enough time to verify the reservation details ourselves, and that is 24 hours. We work tirelessly to communicate with hotels about every single reservation made on our site prior to the evening of the stay, specifically to ensure guests do not run into any surprises at check in. With a reservation made for that very evening, we simply don't have enough time to make that connection with the hotel, particularly with an international hotel, as we are US based. That is stated in our pet friendly guarantee clearly for that reason. We hope you can understand why that’s necessary.
Using a credit card on any of our platforms does work. However, we do not currently support credit cards that require SCA (secure customer authentication). This is only found in some EU-issued cards and we do have a plan to work towards that capability in the future, but right now, we cannot support that method of payment. Guests most commonly use a different credit card and everything goes through, but it sounds as though all of your cards have that SCA requirement, so we regret that you ran into that issue.
We hope that clarifies things a bit, and we hope that you’ll give BringFido another opportunity to help you in your travels!
JA
Jason
Absolute garbage site and service.
Absolute garbage site. Booked a hotel for tonight after driving all day and their system confirmed it with the hotel for the 23rd (it's the 15th). The first rep I spoke to disconnected me after ten minutes on hold. The second rep couldn't do anything to fix it other than give the hotel manager an Expedia number for me to call. Expedia couldn't even find the booking because the only number I had was a bringfido confirmation number that they can't find in their system.
Spent more than two hours in a hotel lobby to finally just pay full price for the room through the front desk clerk. After another 20 minutes on hold I was told they'd "look at" getting a refund for the booking. Feel free to check the notes on the file, confirmation # 4112581142.
Absolute dumpster fire of a website.
The last rep I spoke with was kind enough to actually seem genuinely apologetic. Have never had to waste so much time to get a hotel room fixed and then STILL have to pay full price at the desk.
Response from BringFidoOct 17, 2023
In looking into your case, I can see that you've been issued a full refund already, so everything is resolved. However, I can certainly see how you would feel frustrated with your experience. We're looking into each of the conversations that we had with you to see where the communication went wrong or could be improved. This was a simple incorrect date booking and shouldn't have been so tedious to get corrected, so we sincerely apologize and can only say that it's not the norm with our team.
JL
Jennifer L.
I would advise to NEVER book a hotel…
I would advise to NEVER book a hotel reservation through them. They sent the reservation through to the hotel but not the money, so I was charged by both the hotel and BF. BF refuses to refund, insisting it is the hotel’s responsibility since the hotel, when receiving no money through BF, had me pay for the room. The hotel figures they were paid only once which is all they need and are not refunding the money.
Response from BringFidoAug 17, 2023
We're so sorry that you are having this experience, Jennifer. We know that you are frustrated and don't blame you one bit. We need to be very clear here, though, that BringFido does not ever receive nor hold funds; we simply process them through to the hotel, and then our job of verifying pet friendliness is initiated. Our partnerships allow us to offer the lowest rates possible, so if a hotel then charges you again, they are double charging for something they've already collected.
Because BringFido does not have, and never did have those funds, our role is to then leverage our influence to try and obtain a refund when a guest has been wrongfully charged. Although it's unusual within the hundreds of reservations we process a week, a hotel's mishandling of guest reservations does happen, and we do everything in our power to advocate for things to be righted. We have not given up and will continue to communicate with you as we work to resolve this on your behalf. Again, we truly regret this has happened to you and hope to see a positive outcome soon.
LB
Leslie B.
Terrible customer service
I made a reservation for me and my dog through here to have a surgical procedure done for her at specialty vet. It was a nonrefundable reservation. The vet called and can't take her that day and needs to reschedule. I called the hotel directly to ask if I could just move reservation to new date, to which they said yes, they'd be happy to do that, but I needed to go through Bringfido.
It's been a mess with them. They say they've reached out to hotel to confirm what I said, but they said they sent an email and that is all. Hotel says they didn't receive email, and basically, I can't get the reservation changed. I'm wishing I'd just booked directly with the hotel now.
Response from BringFidoAug 14, 2023
Hi Leslie, in looking into your case, I see that it took us 5 days from the day that you called us about a date change until the day we notified you of your refund. We would very much like to have seen things happen more quickly for you, however, please know that we never stopped working on your behalf during that time. What was missing was an update to you later last week so we're very sorry to not have reached back out until we had a definitive answer yesterday.
What is communicated to a guest by a hotel front desk agent is sometimes not indicative of what their corporate proccesses involve and it's our job to manage all those steps behind the scenes. Your promised refund is being processed, so we hope that you will give us another opportunity to assist you, and very much hope that your pup's procedure goes smoothly.
SL
Salt Lake H.
Refuses to Correct False Information
TL;DR: Have tried to correct multiple listings several times and while they initially said they would do so, they never did. The information on the listings is INCORRECT and they do nothing to fix it.
We are the local health department and we require establishments that are dog-friendly to meet certain requirements. BringFido has listed many food service establishments in our jurisdiction that are NOT legally permitted to allow dogs. We emailed BringFido to ask them to only list the establishments that are legally allowed and provided them with that list.
Initially, Jessica (Lead Category Manager), replied and said they needed a list of the businesses that were NOT allowed and they would get them removed. So we went through BringFido and collected the literally DOZENS of sites erroneously listed and sent them to Jessica. Then... nothing. We emailed for a status update 3 more times over a one-year period and have never received another reply. And all the incorrect listings STILL remain.
Response from BringFidoAug 7, 2023
We are not able to makes changes to business information when the what is found on our site is accurate and the changes requested are also not made by the business itself. We appreciate you reaching out but the concern you have with the business is not pertaining to the accuracy of the info, and therefore it cannot be altered unless requested by the business itself.
JM
Jeff M.
Cancellation / Refund Nightmare
Booked a 'pet-friendly' room through BringFido. Was called the same day from a BringFido rep saying that the room I booked on their site was not pet-friendly and was offered a lesser room (for the higher cost of the originally booked room) or a refund. I choose the refund. Nearly 3 weeks later and after 2 calls to BringFido customer service, still no refund. Even though my credit card statement lists BringFido as the payee, the company says it needs to contact the hotel before it can refund my money. BringFido says it hasn't been able to get in touch with the hotel to do this.
Response from BringFidoJul 18, 2023
This is so frustrating. We're very sorry for this experience. In looking into your case, I can see the problem here; that despite our best efforts, the hotel simply changed their minds about the refund they promised us (on your behalf). This is very unusual, but it took much longer due to that back and forth with hotel management. You were issued a refund directly from BringFido, rather than the hotel in case, because we weren't going to stand for you being hurt in the midst of this troublesome scenario. I wish it had not taken so long, and can understand you losing patience, but please know that we never stopped working on your behalf. Some hotels are easy and fabulous to work with and some make our jobs harder, but ultimately, we take pride in being your advocate and ensuring you're travel experience is protected. We hope you will give us another opportunity to serve you in the future.
AA
Al A.
Don't recommend them
I used BringFido for a short-notice booking in San Diego. (I cancelled another booking, with another provider, but that's another story.). So I booked a room with BringFido. I assumed, buy definition, that it would be a pet friendly room, but after booking a non-refundable room, I received a confirmation that said this: "Guests with pets must call (877) 411-3436 prior to booking to verify availability of a pet-friendly room or risk not being able to check in with a pet and/or incurring any associated cancellation penalties." WHAT!!! I called and luckily the room WAS pet friendly, all rooms were, but this was AFTER I booked. So I don't see the benefit of using them, as ALL travel site can book friendly rooms you must can to confirm. NOW here is the really BAD part, after booking I learned that MANY other booking sites had the SAME room $40/night cheaper. BringFido was the most expensive rate. Oh yeah, there is more. So I arrived to check-in, but they DIDN'T HAVE OUR ROOM. After 15 minutes of confusion, turns out they spelled our name wrong when booking. I checked my BringFido account and all was spelled correctly, so it was THEIR fault.
So, I will NOT be using them again. Just use any other travel booking site, and check "pet friendly room." Its at least as good and most likely MUCH better.
Response from BringFidoMay 22, 2023
This is really disappointing to hear and I'm sorry you feel so let down. I do want to be sure to clear up your first point that you were asked to call us prior to booking. We house over half a milion pet friendly listings and while we make changes to our evergrowing database daily, sometimes hotels do have very particular policies, so in order to stand by our pet friendly guarantee, we need to do some leg work for our customers. We do it all day everyday, and even have a team dedicated to calling on each and every (non same-day) reservation that comes in. But when we know a hotel is picky, we state that up front and want to call ahead on your behalf to ensure it's going to be a good experience. That's why you received that message. The value of our service is not only in providing you with more possible pet friendly options than any of the other sites out there, but also in the customer service that goes along with it, which no one can match.
As for the price, that should never be the case. If you have an account with us, our prices are almost always the same or lower than other booking sites. We'd want to know about this before your trip so that we could check dates and options on your behalf, and would have even covered the cost if we could verify we were somehow in the wrong prior to your pre-paid trip (after the fact, there is no way to compare competitor pricing for your date range). If you are gracious enough to give us another opportunity to serve you, please know that we would always welcome your call if you have a question or concern.
The name spelling is not something we can even alter. It is routed directly from your reservation input through to our partners. If the hotel entered your reservation manually at that point, we would not be made aware of a name spelling discrepancy, unfortunately. But even that would be quite unusual for a hotel to do. So little is done manually these days; data goes from the guest's entry at the time of booking to the end user, which would be the hotel in this case.
We truly would like to help change your opinion and hope that knowing all of this, you might reconsider giving us another opportunity. Give us a call! We would be very happy to prove how stellar our service really is!
