Brilliance New YorkReviews of brilliancenewyork.com

I contacted customer service to ask if I could purchase two replacement barrels for my curling wand. The representative told me I would need to purchase a conditioner at the same price but they would send the replacement barrels instead. I paid $55 with shipping, low and behold this bottle of conditioner shows up at my house, not the barrels. I’ve contacted customer service again 3 times with no response. Hopefully someone can see this review and contact me because I’m not sure what I’m supposed to do with a $55 condition I can’t use.

I used to love this company. However I placed an order last year on July 8 2020, and the order status still says processing?? I’ve emailed the company 5 times or more with no response. I would either like my products delivered or a refund. Please help Order #47551 was placed on July 8, 2020 and is currently Processing. Order details PRODUCT TOTAL Perfect Finish Moroccan Argan Oil Hair Serum× 2 $19.98 Diamond Drops Hair Serum with Argan oil and Diamonds × 5 $114.95 Essential Hydration Shampoo with Argan oil× 2 $13.98 Subtotal: $148.91 Discount: -$22.34 Shipping: Free shipping Tax: $0.00 Payment method: Credit Card Total: $126.57 Billing address

I purchased my straightener more than 10 days ago and I haven’t received it yet. I emailed them and haven’t heard back from them. I love brilliance New York and I’ve used their product for years. I’m very disappointed

My favorite iron of all times😍😍😍😍😍😍

Incredible product at an amazing price!

it was horrible. the box that it came in was horrible & the main box with the straightener looked like it had already been used and there dust on my straightener!

i love my flat iron from Brilliance New York. it is the fourth one that i have bought. why so many? because i bought myself one, my daughter one, then i bought her a second one, and i lost my first one (sniff) and bought a replacement one. great products. thank you BNY!

First time ordering from this place, they got lazy and used billing address as my shipping address, and when I noticed on their email, I messaged them and they’re telling me to contact DHL.. I work in this industry.. it’s not the customers responsibility to make sure I get my package.. it’s the companies… lazy shippers not double checking or paying attention to detail…