Kate S.
Haven’t received what I ordered! Lost?!
I ordered hair serum products over two weeks ago & haven’t received them yet. Mean, I’m getting requests to rate the product as well as customer service. When I reach out to their Tracking company, they continue to request further information!?!! Where is my product? Or if your having problems supplying, please issue refund.
Response from Brilliance New YorkAug 4, 2021
Dear Kate, the item you have ordered has been on back order as you were notified when ordering. the serum went back into stock and your order was shipped. we will notify you by email of the tracking and if any updates. we thank you for your patience and understanding and we will continue to do our best to ensure your satisfaction.