Brightway logistics LLCReviews of brightwaylogistics.us

I selected this company based on representations that all four vehicles would be transported together within a specific timeline tied to my relocation schedule. After booking and paying a deposit, the arrangements continuously changed. I received conflicting information regarding pickup dates, delivery dates, number of drivers, and transportation plans. Despite repeated assurances throughout the day that the order would be handled properly, the driver arrived late in the evening and informed me that only three vehicles could fit on the carrier and that the fourth vehicle would need to be personally driven instead of transported. This was never part of the original agreement and was unacceptable to me. I requested cancellation because the service being offered materially differed from what was represented at booking. The company refused to refund my deposit. The communication during the dispute also became unprofessional, including repeated late-night messages and comments referencing unrelated personal information about me. was told the agent that messed up would be fired! as i seen another review saying the same here it is after midnight and james is texting me unprofessional. i’m out of $1000 i have filed a complaint with the BBB and FMCSA

The car was not picked up. They refused to refund my deposit. We made other arrangements to move the car. They did not fulfill the contract. This is a fraudulent operation. After many emails and phone calls, and credit card protest they refunded my deposit.

I will never do business with company again. Not only did they fail to deliver my vehicle, they are not refunding me my down-payment for said vehicle delivery, when it was their actions that resulted in my load being canceled. Every time I call, I am given the run around. I was even assured that the employee who mishandled my contract was fired, only to have her call me a two weeks later asking for my business. I cannot urge you enough to stay away from this company, no matter how appealing their rates are.

This company is a bait and switch when it comes to pricing and scammers. Quoted $510 to get me to Zelle a $150 deposit. Immediately asked for a refund when I realized it was a gmail account and not a business. Then raised price to $1,100. I did not proceed with them and they have yet to refund my $150. All these positive reviews have to be fake. No way this is a legit company.

Overpromised, under delivered! Save your time AND MONEY and use another company. Brightway said they had a driver ready and could pick up our load the next day so we booked with them. Next story I get is that it now takes 48hrs to obtain paperwork but they do have someone that could take the load asap for DOUBLE the original quote. I found another company and requested a refund of my deposit due to their lying about their schedule and estimate which they refused to refund and only gave a partial refund. Learn from my mistake and take your business elsewhere.

This review does not pertain to the delivery driver, he was great and delivered within the designated window. I'll give the driver a 5 star. My issue is with the dispatching office. We agreed on a price and booked the shipment. Day of shipment, they called me and claimed the driver was not able to receive the item as no one was at the pick up location to release my item and they will have to find a new shipper and will cost more, attempting to get an additional $300.00 out of me. They did get me up $75.00. Spoke with the delivery driver when he dropped off my item, he said, he received the item on the agreed upon day and had pick up docs that supported his pick up date and time that matched the dealers date and time on their release docs.

Gabriel quoted me $1450 to move a trailer from Illinois to Wyoming. I told him that it was crazy cheap but he insisted they run the route weekly which is how they do it. Now I'm stuck with trailer that must be moved off auction lot and he wants $4,000 more. Yes, they offer crazy cheap and lock you in and then you are forced to pay them or pay the auction lot penalties