Brightway logistics LLCReviews of brightwaylogistics.us

I needed a loader crawler moved. I sent out several requests. Samatha from Brightway offer a better price. Once I read the reviews I asked Samantha about the reviews, she assured me because we are hauling heavy equipment that it was a different scenario than that of the bad reviews, I also asked her to review the price and she assured me the price was accurate. After failing to meet the deadline for picking up the tractor, she then transferred me to William, a specialist with hauling tractors. William missed his deadline and then ghosted me. I had to dispute the charges on my credit card to get my deposit back. I also lost 10 days productivity getting the run around. The fact is they quote low and then try to find drivers, When no drivers accept their low ball offers then they ghost their customers and hope they can hold on to your deposit money. Additionally, neither Samantha or William had an American or European accent like their name would suggest, I’ll leave it up to your imagination where they likely are from. Not a good experience for me.

I book an order with them, and they increase increase the 4x. I don't recommend the company.

Wish could give negative stars I booked car transportation with Brightway Logistics LLC two months in advance and paid a deposit of $800. Everything was confirmed at the agreed price of $1550. On the exact day of pickup, when my moving timeline was locked in, they contacted me and demanded an additional $2,000, stating they could not honor the contract price. This is an unethical bait-and-switch tactic designed to extort customers when they are most vulnerable. Unprofessional, unreliable, and dishonest. Avoid at all costs. Please save yourself, they are cheaters!

One of the worst companies I’ve dealt with. Missed pickup commitments, constantly changing stories, higher prices after payment, and no refund despite multiple written promises. I had to let my credit card issuer handle it. Stay away.

I agreed to have my vehicle picked up on a Monday for $475. Monday came and they claimed there was an issue with the winch and they would be able to pick it up the next day between 11am-1pm. 1 hour before the new time frame they gave me, they notified me that they wouldn’t be able to pick up my vehicle for the agreed price and the cheapest option they could offer me was Friday for $995. I asked for a refund due to an inability to render services at the time and price we agreed on. They are fighting me and trying to charge me $200 as a cancellation fee and claim they will repay the $150 deposit afterwards. I can not trust this company any more. They are operating under the guides of having a “no guarantee of pick up” clause in their contract but fail to realize that does not absolve them from following through on their agreement. This is a clear bait and switch attempt and they refuse to admit it. Avoid this company at all costs

Booked an enclosed transport for $1020 Then they wanted more money due to insurance for expensive car, I refused Then they asked to increase budget to $2000 to get it done ‘faster’ (but within contracted time), did not agree Then they could not find what we agreed on for the $1020 and pushed for $1500 and I agreed But then they downgraded the enclosed transport to open vehicle. Again I disagreed Now 2 weeks in and way past the conctracted timeline, I cancelled the contract Brightway will charge me $200 + $15 for the cancellation Stay away from these people, bad business

Contacted Brightway Logistics three weeks before the vehicle move date. They provided a quote for $800 to ship my vehicle with a $250 down payment. I paid and sign a contract. They stated that a Driver would contact me a few days before the pick-up date. NO DRIVER CONTACT! After many texts, phone calls, etc. no truck came to ship my vehicle. I requested a refund (more than once) but that never happened. Two weeks later still nothing. It was a good thing I used a credit card, I put in a dispute. Still waiting for results. Would not recommend this company!

Terrible service I had my car to be shipped on June 1st and the driver mentioned he would be arriving in 2 hours and then started saying he had to goto mechanic. He didn’t turn up at all. When I called the company they said they would arrange another person and that person turned up end of June 2nd. They charged me a bomb by stating immediate find of driver etc. It was their responsibility and I don’t understand the additional charge. Please stop looting people if you cannot stick to your words. If you really take reviews seriously and would value customer feedback then please refund my $500 which is been the additional charge.