Brightway logistics LLCReviews of brightwaylogistics.us

I Received an estimate of $225, broken down $75 for their service - $150 to the driver, to transport a vehicle from Tennessee to Florida. I thought this was too good to be true but decided to go against my gut instinct, especially after talking to the booking agent and he assured me they had just recently had a vehicle ship from that distance. When they sent me the first quote it was for $1000. They said they had a second person that was willing to do it for $700. These quotes are nowhere near the estimate they gave me, 200% to 350% markup. I was under the impression that an estimate was supposed to be close to the actual cost. So I asked for them to cancel my order and it was $150 to cancel the order. I learned a lesson in this whole experience and it only cost me $225, and a trip back to Tennessee to pick up my vehicle.

My experience was horrible with this company.

I do not believe the positive reviews for this company. Based on my experience, they do not reflect how this business actually operates. In my opinion, the numerous complaints about bait-and-switch pricing are far more believable because that is exactly what I experienced. When they were trying to get my business, buddy was extremely charismatic. He answered every call, knew me by my first name, and acted like he genuinely cared about earning my business. We talked back and forth multiple times, and everything sounded great. The company gave me a very low quote to secure my business and collect a deposit. I have a large amount of email traffic from this same representative stating that the price was firm, that it would not increase, and that I would receive my deposit back if the price did go up. The moment it was time to actually ship my vehicle, everything changed. Suddenly, he acted like he didn't know who I was. I had to prove that I had even paid my deposit, and all of the emails and promises that got me to sign up suddenly didn't seem to matter. It was obvious that nobody was on the same page, and I had absolutely no confidence that they were being honest with me. After they had my money, the price suddenly increased to several times what I was originally quoted. At that point, you're under pressure because you've already committed and finding another company at the last minute is extremely difficult. Based on my experience, this business operates like a bait-and-switch. I regret using this company and would never recommend them to anyone. They use fake names fake everything and then pretend they dont know you. If you've never taken any advice in your life, take this advice: do not go with this company.

False identities, false times for pickup, false quotes they never intend to honor. zero communcation

They lie about the cost I was told 375 ship door to door . Paid deposit signed contract. Then they changed it sent another contract tried charging me 2100. Mitchell James is a snake and liar. Says oh they were just quotes nope you said total price. Maybe be upfront with people . Your a snake.

Bait and switch company. They offered to transport my vehicle from Texas to North Carolina for $425, $125 down and $300 cash on delivery. The next day I get a call that they found a driver to deliver it, but the cost will now be $1.50 per mile. You aren’t going to save a dime with these guys. They aren’t honest, they don’t even use their real names on the phone. When I spoke with them their names were Mark Williams and Anna, but I’m sure they are Margaret and Bert by now.

Bait and Switch. They offer great deals for shipping your car. So you make the down payment of $100 through something called "Whop" and then on the day that they are supposed to send the driver the price has ballooned to 4 times the price. For me the cost was $235. It was changed to $1200 the day of the shipment. I gave them an extra 2 days to get that price back down. When they didn't, they then told me that if I cancel with them, I am responsible for a $200 cancelation fee on top of the $100 retainer. Edit: Requested info: Order# is 1423 Person I dealt with was: "Lisa Martin"

Stay Away! Bait-and-Switch Tactics and Terrible Customer Service I had an awful experience with this company and strongly advise against using them. On 4/29, I received an "all-inclusive" quote of $625 to ship my car from WI to NC, and I paid a $425 deposit. My scheduled pickup date was 7/9. The issues started when they failed to provide driver information by their own deadline. They told me I could get a full deposit refund if no driver was found by noon on 7/8. When I called at 12:18 PM to request my refund, they refused, claiming they had found a driver—yet they still wouldn't give me the driver's information. Three hours later, they informed me they had hired a new driver, but the price had been jacked up to $850. To make matters worse, they told me I still owed the full $850 upon delivery, meaning my original $425 deposit was completely wasted. Their excuse? The first driver canceled, and they allegedly used my deposit to pay them anyway. Why am I responsible for paying a driver who canceled? It is the company's job to secure and manage the transport. This business is untrustworthy, dishonest, and lacks basic competence. I will never use them again.