Brightway logistics LLCReviews of brightwaylogistics.us

Do\nNot use this company, they are a bunch of racist people do not use this company.They have my car on a board and refuse to take the listing down so no other transport companies would get your order.They talk very bad, use profanity and talk about my dead mother.Do not use this company.Take it from me, please.This is a very , very bad company

Scheduled a pick up of my 2020 Can am spyder to be shipped to SD 9 months prior to the ship date. I got one excuse after another why they couldn't find a carrier because of fuel prices and tolls . Total cost was $1185 round trip. Then they told me the drivers wanted $2500 each way!! DO NOT USE THIS COMPANY!! Still haven't received my deposit back after having to find another company to ship my bike.

**🚨 BEWARE — My Experience With This Car Transport Broker 🚨** I strongly recommend that people **DO NOT use this company for vehicle transportation**. My experience was extremely frustrating, and I feel the way this transaction was handled was intentionally misleading. I was initially given a quote of **$965**, which I accepted, and I paid a deposit. We agreed on a pickup date. The broker even sent me a copy of the driver’s license and a picture of the truck that was supposedly going to pick up my vehicle. I specifically asked whether the vehicle was ready for pickup on the agreed-upon date, and I was assured that everything was scheduled. Then, on the day the vehicle was supposed to be picked up, I was suddenly told that we had agreed to a pickup the following week. This was not my understanding of the agreement. The vehicle was ultimately not picked up until **four days later**. By that point, I was told that there were no drivers available and that the price would be **more than double the original $965 quote**. At that point, I had already lost valuable time and was put in a position where I had very limited options. What makes this even more concerning is that I later learned the broker’s fee was an extremely large portion of what I was charged—nearly the amount of the original $900+ quote. The situation became even worse when the driver had to contact the broker because **the driver had not been paid the portion of the transportation fee that the broker had collected**. We had to get involved and call the broker so that the driver would release the vehicle. In my opinion, this was not simply a case of a carrier becoming unavailable. The way the situation unfolded left me feeling that the low initial quote was used to get my business, followed by delays, changing explanations, and substantially higher charges once I was already committed and had limited alternatives. **My advice: DO NOT use a broker without thoroughly researching exactly what they charge and what portion of your payment actually goes to the carrier.** If I had to do this again, I would contact vehicle carriers directly rather than use a broker. I am sharing this experience so others can make an informed decision before trusting this company with their vehicle and their money. ****Follow-up information********** Even though Brightway Logistics agreed to pay the carrier the balance owed to release my vehicle, the carrier notified me the following day that Brightway withheld his payment on the condition that I remove my review. This retaliatory behavior is why I am reposting it today.

They do NOT honor their "price-lock guarantee". I was quoted a $325 all-inclusive price and a pickup date to move my car from a dealership in Daytona, FL to ATL, GA area. I signed a contract and paid my $100 deposit. A couple of days later, my Saturday pickup date arrived and I had no news from Brightway or dealership who was expecting the truck. I called, and my pickup had been cancelled, and rescheduled for Monday. Then, on Monday, I called to check status of pickup and was transferred to a dispatcher who said they had a transport driver who could pick it up within two hours, if I paid an extra $150 and higher amount of $495 upon delivery, BUT that I had to decide right now or lose this window. Feeling like I had no choice, since I already paid $100 and did not want to forfeit it according to contract, I paid the extra $150 and was given a driver contact. Hours later, the transport driver never arrived at dealership to pick up the car. I called the driver contact, and he said they never agreed to pickup this car, and that they are not responsible for what Brightway Logistics told me. I called Brightway, and they said the pickup was cancelled and delayed, AGAIN, to Tuesday. Then, Tuesday arrived, and, finally, another transport company picked up the car (my 4th transporter assignment). Upon delivery on Wed., my final payment of the balance was $500 (not $495) making my total transport from Daytona to Atlanta a whopping $750 (far from the original $325 all-inclusive price I was quoted and on the contract I signed. There is definitely no "price-lock guarantee". Even if actual transport driver costs are up due to inflations, I strongly feel that I was deceived, pressured, and extorted for at least another $150, esp. since the promise of getting picked up within 2 hours was not truthful, and they did not even say anything after it did not happen. Recently, I called Brightway customer service/refund dept. and discussed > 1 hour to complain about my case/order, their poor service and communication, misleading practices, and I strongly requested a refund of at least the additional $150 booking fee that I was "forced" to pay, but they REFUSED and gave reasons like 'everyone else does it, too, to attract business'. I told them they are deceitful on their website (states that prices are locked once deposit payment is confirmed) and they should be transparent about what they really do and what the steps are. It's a terrible feeling to be deceived and paying over 2X what I originally signed a contract for. I will never use them again, and I strongly recommend that you do not use them! I would give Brightway Logistics a zero score if I could. (fyi-actual transport driver, Jorge Trucking, was good)

Whatever you do, do NOT do business with this company. They do not keep their word. I am due a partial refund but am put off by the company with false promises, and dodging all inquiries.

Terrible service, confusing phone numbers, very poor phone quality - could hardly hear what the agent was saying. They waited to the last minute to double the quote and missed my requested pick update. Had to cancel and lost my deposit. Found another service right away with available carriers. Chose them based on on-line reviews.

The company provided a quote then asked for 600 dollars more. The missed thier move date be three weeks and were slow to answer phne calls

Do NOT use this company they give u a cheap quote and never find a driver I tried to get my deposit back and they said they refunded me my money and never did they lied n are bad for business trust me u are better off with a company that doesn’t require a deposit these companies are scams