cassie C.
I was completely confused 🤔
I was sooo confused when I got my script and it looked like a lower dose than what I had been taking.. 8 asked the Dr for an increase.. I got my medicine in the mail and it was actually a lower dose so I messaged customer support they tried to explain it to me but I wasn't understanding it so I messaged back then they broke it down for me anyway I could completely understand that my prescription had actually been increased but the concentration was more even though the dosage was saying less than what I have been taking thank goodness they clarified that for me because I was about to have a fit great customer service . I had messaged them last night and they got back with me the next morning thanks bright meds
Response from BrightmedsJan 17, 2026
Oh, we completely understand! Seeing a smaller number on the vial when you’re expecting an increase can definitely cause a "heart-sink" moment. Concentration math is tricky, and we’re just so relieved our team could break it down in a way that made sense. Thank you for being patient with us while we did the math together—we’re just happy you can move forward without the stress! Cassie, thank you for the feedback, and we're here whenever needed! - The Brightmeds Team.




