Tim W.
Charged Me but Never Sent My Prescription
I was extremely happy with this service at first. Everything worked smoothly, the process was easy, and I genuinely felt like I had found a reliable provider. Unfortunately, that completely changed after a major failure on their end. It has now been over a month, and I still have not received my prescription. Despite being charged, I continue to get nothing but excuses and the runaround from customer service. Every time I reach out, I’m told to wait longer, with no clear answers or resolution. For a service that deals with prescriptions and healthcare, this level of unreliability is incredibly disappointing and unacceptable. I trusted them to deliver something important, and they failed to follow through while continuing to take my money. I can no longer recommend this service based on my experience.
Response from BrightmedsJun 10, 2026
Hi Tim, Thank you for sharing your feedback. We recognize that delays like this can be concerning, especially when they involve an important prescription. We're happy to confirm that this matter has since been resolved. We appreciate the opportunity to address the issue and make things right. If you have any additional questions or concerns, please feel free to contact us at [[email protected]]. Our team is always here to help. - The Brightmeds Team