John
First delivery.
The customer service staff has been easy to work with. My only issue so far is that the package was delivered with both ice bags broken and the contents of the ice packs got released. The product was fine and the first injection was fine.
Response from BrightmedsJul 7, 2026
Welcome to the family, John, and congratulations on taking that first step with your very first injection! We are so glad the product itself arrived safely and that your initial treatment went well. We carefully pack each shipment to ensure everything stays perfectly chilled and protected within its safety window during transit, though we always want the unboxing experience to be completely flawless for you. It is wonderful to hear that our customer service team has been easy to work with so far. We are so excited to support you on this journey! - The Brightmeds Team




