Bridelily.com Reviews | Read Customer Reviews of bridelily.com

Bridelily.com Reviews | Read Customer Reviews of bridelily.com

Bridelily.com reviews

128 approved reviews, newest moderated first

Perry V.
Oct 8, 2026
Horrible customer service
Horrible customer service. Horrible customer experience. I placed an order September 4. I told them l needed it by October 4. They assured me four weeks. It's now October 8. Still don't have it. FedEx tracking doesn't show anything. I recommend to NOT use this company ever.
Response from Bridelily.comOct 8, 2026
We sincerely apologize for the frustration and disappointment this delay has caused, especially with your important event approaching. We understand how upsetting it is to not receive your suit by the expected date. Your order has been shipped and is currently in transit, but the tracking information has not updated properly due to a carrier transfer. Our team is actively monitoring the shipment and working to assist with this situation. We are truly sorry that your experience did not meet your expectations and appreciate the opportunity to make things right. Best regards, The Bridelily Team
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Kelly B.
Sep 25, 2026
Return policy is awful. Be aware
Ordered a dress for my daughter's homecoming. We went by the measurements but we sized up as her bust and hips are not the same "documented size". We wanted to return but it would cost more to return then the dress itself. Just something to consider before purchasing from this site.
Response from Bridelily.comSep 28, 2026
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with us didn't meet your expectations. This is not the standard we hold ourselves to. We take all feedback seriously and would love the opportunity to make things right. Please reach out to us directly at [email protected] with your order BL8699 so we can look into your situation and find the best resolution for you. Warm regards, Bridelily Team
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Heather M.
Sep 18, 2026
Have a try
I was a bit nervous about placing the order with Bridelily. But I decided to give it a try and ordered a wedding veil. Now I'm looking forward to receiving it and seeing if everything comes correctly.
Response from Bridelily.comSep 18, 2026
Dear Heather, Thank you so much for your lovely 5-star review! We totally understand it can feel a little nervous ordering online, and we are so glad you decided to give Bridelily a try with your wedding veil. We hope your veil arrives safely and meets all your expectations. Please feel free to reach out anytime if you have any questions while waiting for your package. Best regards, The Bridelily Team
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Naomi S.
Aug 18, 2026
Really great customer service
Really great customer service, sadly my daughters prom dress didn’t arrive on time but they were very helpful when it came to a refund.
Response from Bridelily.comAug 19, 2026
Thank you for your lovely review‑it made our day! We’re thrilled you were satisfied with our customer service. Your positive feedback means a great deal to our team. We truly value your support and look forward to working with you again in the future. Best regards, The Bridelily Team ❤️
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Tina McGee F.
Aug 17, 2026
Update Review
UPDATE! I did receive my dress today after 5 weeks! Very happy with it! Fit perfect, color is exactly the color in the pictures. I would give it a 5 on the dress but for as communication goes not so great. I was very stressed and even bought another dress for back up. I will be returning that one tho~ bc the Bridelily dress is perfection! Giving it a 3 bc of of communication and not keeping me updated.
Response from Bridelily.comAug 18, 2026
Thank you for taking the time to send us your feedback. We are truly sorry your experience has fallen short of your expectations, and this does not reflect the high‑quality service we aim to deliver. We value every customer’s opinion and hope to have the chance to resolve this matter for you. Kindly contact our team directly at [email protected], so we can review your case carefully and work out the most suitable solution. Warm regards, Bridelily Team
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Eugénia B.
May 28, 2026
J ai commandé une robe blanche pour la…
J ai commandé une robe blanche pour la communion de ma fille. Le tracking a été envoyé, j ai pu suivre le colis. Le délai de livraison a été respecté Le contact sur whatsapp est super. Il y a toujours eu une réponse à mes messages. J'ai aimé cette réactivité. La robe est belle, exactement comme sur le site. Ma fille est contente et moi soulagée ! Merci à Bride Lily
Response from Bridelily.comMay 29, 2026
Merci pour votre soutien
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Jnl
May 18, 2026
Don’t trust them
Don’t trust them. Scam. Misleading website, don’t offer full returns only 30% if you ship it back 50%. Terrible customer service. Terrible quality, scam dress. Waste of money.
Response from Bridelily.comJun 24, 2026
Dear Customer, We're truly sorry for your unpleasant experience with Bridelily. All our dresses are handmade with strict pre-shipment quality checks. Our return policy is clearly posted on our site: full refunds apply for defective items with proof, while partial refunds are offered for general dissatisfaction. We never mislead or scam customers. We apologize for our unsatisfactory customer service and will improve our team’s support accordingly. If you can share your order number and clear photos of the dress quality issues. Our after-sales team will reassess your case and discuss a fair refund solution for you. We hope to resolve this matter properly with you. Best regards, Bridelily Team
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Latoya A.
Feb 25, 2026
This is worst company I have ever dealt…
This is worst company I have ever dealt with. I ordered my dress in January and was contacted by no one to let me know my dress would not be ready by the original date and I tried contacting them for days in the end of February to try and get an update and they finally responded 2 days later at 8:30 at night to tell me they have not even started my dress and it will not be ready until after the date I need it. Now my daughter has no prom dress. They made no attempt to fix it, make any accommodations. They told me they’ll give a discount next time I order from them. I will never order for them again and if you need your dress on time, DO NOT ORDER FROM THESE PEOPLE!
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