Bricks MasonsReviews of bricksmasons.com

DETAILED REVIEW AHEAD! Conversation regarding my order went well until the apron briefcase arrived and noticed issues immediately. First, they used a SYNTHETIC leather instead of LAMBSKIN that I clearly ordered. Next, the s and c logo below the handle is badly tilted and not centered. And lastly, the combination lock is so flimsy. I can barely turn the numbers. Told them about it and said, they will issue a full refund and will send a return label. Waited few days and still no return label. Customer service said to ship it back to the address provided. Just to settle the issue, I shipped it back with my own money. Imagine paying customs tax for this on top of the amount when it got delivered to me (in Canada),and I still have to pay for the return shipment. Then their supervisor emailed me, apologizing for the product issues and that I DON'T NEED TO SHIP BACK THE CASE! Now, I asked for a refund of the return shipping fee and said, they can't do it anymore since the refund process is completed. I'm tired of getting back and forth with them so I just dropped everything and don't want to deal with them anymore. Years later, I found out that they used my briefcase photo WITH MY PERSONAL INFORMATION ON THE BRIEFCASE as a picture of their product ad on their website WITHOUT MY CONSENT! I've already emailed them to remove my personal info and will escalate to legal actions if not done. DISGUSTING. I rarely post reviews but this is out of hand! DO NOT DEAL WITH THIS STORE AT ALL COST!

They present themself as an EU shop and prices are in EU currency. The order confirmation does not mention any import duties and import handling. Though the products are shipped directly from China. All import handling including duties must be paid on top. This is nowhere mentioned and also the fact that they price in EU currency makes this business illegal. This is completely against EU fairtrade law and I filed a legal complain against them. Only solution is to refuse the products and request a refund in case the products are shipped directly from China.

I ordered a Bricks Masons 18th Degree apron through Amazon, expecting it to come quickly through from the US. It is now being held by DHL for "fees," even after I paid an extra $20 for shipping. I can get no information from DHL or Amazon as to what those fees are for, or how much they are. It's Journey started in Pakistan, move through Bahrain, Italy, Cleveland, and it is now somewhere near Toronto. This was meant to be a gift for an Immediate Past MWS of the RC. I ordered it with more than enough time preceding the event, and now it is held somewhere. This is my first BM purchase and it is a massive disappointment, and a huge embarrassment, for myself and my Brethren.

Don’t buy from this company they will take your money!!! I ordered two customized crown cases on February 24,2025, it is now April 2, 2025 and have yet to receive my packages. They gave me two tracking numbers. One from UPS and the second from USPS. I tried to track with both numbers but both UPS & USPS are stating that they don’t have possession of the package which means that package is just sitting in Bricks Mason’s warehouse with a label created and not being shipped. I have called and wrote emails. This is NOT the idea of great customer service and it is unacceptable!! I want a resolved solution!! Send my package or give me my money back!! This is not right!!! If you have been scammed contact the federal trade commission, state attorney general and the Internet crime complaint center.

Will not ship your items and no one will respond to any messages or calls.

I ordered a personalized jewel for my collar. I understood that it wouldn’t be a quick turn around. However my experience has been horrible!! I placed my order in the earlier part of February . I was told that my order would be sent in time for my event. I haven’t received it yet! I won’t be placing another order with this company.

This vendor took an image of our unique Centennial Banner and used it in their online store. Unmasonic and totally unauthorized. When we posted our comments on their website, the comments were removed.

Ordered an auto emblem AASR 32 wings up. The shipping was as much as the emblem. After a week I requested the order be canceled. I was informed it couldn't be because the order had shipped, even though the order still said processing and they couldn't give a tracking number. Finally showed up another week later and was the wrong emblem completely. They ship from China, stay away.