Michael S.
This company deleted my 15 year account…
This company deleted my 15 year account for absolutely no reason. An "integration" was unnecessary and punishing to their loyal customers for years.
Bricklink is the world's largest online marketplace to buy and sell LEGO parts, Minifigs and sets, both new or used. Search the complete LEGO catalog & Create your own Bricklink store.
BrickLink (bricklink.com) has 109 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Showing 62 reviews with 1 star · Clear filters
Michael S.
This company deleted my 15 year account for absolutely no reason. An "integration" was unnecessary and punishing to their loyal customers for years.
Max
BrickLink, despite being owned by the LEGO Group for quite some time now, still is unbearably subpar. The entire website is just so outdated after the landing page. It's a platform stuck in the early 2000s. It gets especially convoluted if you're a seller where sending an invoice gets done via a tiny button. BrickLink for no apparent reason "purges" all orders after just 6 months and there's no way to turn this off, so you're at best left with BrickLink's E-Mails is you need to refer to old orders. The seller onboarding is also a nightmare. On eBay, I can easily register and start selling, on BrickLink, its a week-long process where they want pictures of my face, my ID card, "inventory", my tax number … One of the biggest deficiencies of the site both as a buyer and a seller is that they only allow ONE picture in the listing and that picture can be 2 MB maximum. And even with pictures below that it will sometime refuse to upload and throw an "403 forbidden" error for no apparent reason. That archaic one-picture restriction means that most sellers won't put up any pictures to begin with and some sellers resort to "more pictures on request" in their description. As a seller, I've had to send out pictures via E-Mail twice because of this, which is a huge hassle. Not a problem on eBay at all! It is especially frustrating when, after making the effort of making and sending pictures to potential buyers, they never answer or you get that request AFTER getting the order from them. On that note, if someone places on order on your shop on BrickLink, that's more of a suggestion than ANYTHING reliable. On eBay, if you click "buy now", you COMMIT to that purchase, as it should be. You pay immediately, the seller can ship it out as soon as possible and once the package arrives, he gets his money. On BrickLink, there's none of that. You can place an order and than just ghost the seller or you can BS him after the fact with additional picture requests, "setting conditions" and, get this, wanting it shipped to an entirely different continent all of a sudden! In my experience, items on BrickLink also move way slower than on other platforms. In half a year, I've sold 19 sets elsewhere and only 3 on BrickLink, with the same inventory!
Biggus G.
Saying too young to enter 🤣 due to logging incorrect dob by mistake. Gives you no way or option to correct it. Loads of other places to use instead of Bricklink so don't bother. If you don't want customers then keep up the work pushing them away. Would never recommend this company to anyone now. Zero stars 0 ❌️
Antonio K.
I’m 21 and it says I’m 11 like what I just want to build a Lego airplane just like Big Planes bro not cool
Lilou B.
Je découvre que les vendeurs peuvent faire effacer les commentaires clients négatifs sans aucune justification. Où est l'honnêteté de ce site envers ses clients? Le vendeur semble clairement favorisé.
Flo H.
Le site a refusé mon retour sous les 14 jours légaux. Et ne repond plus a ma demande de retour malgré les boîtes fermer ! A fuire obligé d attaquer une procédure pour faire entendre ses droits
Simon W.
Have used BL for years, Dans site was an absolute boon to all AFOL's looking for parts so what has gone so wrong? Lego group is what - since they acquired the site it has become a hacked about mess, the unwarranted merge with Lego accounts was botched beyond belief leaving many buyers and sellers unable to login to this day. The merge has also broken many of the other linked software like Brickstore which is no longer able to sync with Bricklink. Most recently they have effectively shut 35 major nations out of BL because they are to greedy to comply with local taxation rules. Dan Jezek must be spinning in his grave!
Anonyme U.
Je fais une commande et 1 mois apres cela n'est toujours pas expedié, le service client du site me dit que il faut encore attendre avant de demander le remboursement et ne me repond pas ? C'est un site d'arnaque ne commandez surtout pas dessus !