Brickleys Property Solutions LLCReviews of brickleysnm.com

We looked for a rental while we were building a new home. It took a while to find something. We had found a place, applied, then asked if we would pay more a month for the rental. We said no. Then later on found another home being managed by Brickleys and they reopened our file to help us continue with the process. We worked with Brandy who was very kind and professional. She sent us timely emails, we got the process done, and so far everything is working out. Everyone I talked to helped me with my questions and we proceeded smoothly. We appreciate the help as we are first time renters! Looking forward to having it end well too!!!

Brickley's has been incredibly kind since I have gotten in the market for a rental home. I viewed 2 of their properties and they answered my questions with a lot of detail and compassion for my situation. I have not been approved for the property I applied for yet but that being said, I am hopeful that I will be calling this new place home! They're definitely the people to do business with as far as rentals are concerned.

Although, property management is expensive, I am comforted that my rental property issues are handled without my involvement.

Email directed me to your website and recommended completing application. In your directions to complete the application you may want to advise prospective tenant that the application is accessed by going to the specific property and opening the link and scrolling down to bottom. Consider putting application as option on home page so that it is readily available or can be seen. Have it loop back to specific property when property address is entered. Your website is great - just a suggestion for challenged older web users like me. Thank you.

Good people who are friendly and willing to help in any circumstance! No problems or difficulties in maintaning the property when problems arise! I would rent from them anytime!

I am perfectly happy with all of the treatment that we have been given and by the professional attitude.

There are many shady and untrustworthy management companies and owners in Albuquerque. After searching more for a reputable company to do business with than the actual location, we thought we found a good bet with Brickleys. Overall we would say they are probably one of the more trustworthy and reliable companies out there, altho not without their faults. As a landlord myself, I am sensitive to both sides of the equation, so I will try to point out areas for improvement. The good: Staff for the most part are friendly to work with, and documentation is very easy to work with. We were explained the lease terms in a very clear and precise manner which was very refreshing. It seems that maintenance items that they originate are just fine. The bad: Calls to maintenance that a tenant originates take forever, even with critical items such as running water. No one should have to wait a week or more for maintenance to come out to replace an easy to access broken pipe for running water in the kitchen. After waiting 3 days for maintenance to come out because they told us someone would come "right away", then saying they would come a week later, we just fixed the pipe ourselves. If we had known it was going to take a week or more for someone to come out, we would have taken care of it sooner. What we don't appreciate is being told one thing when they don't hold their word. Very unprofessional. When maintenance finally showed up, we just needed them to check the pipe to make sure we got it right (neither of us is a plumber!) and to fix one minor other thing. The maintenance guy was very nice and friendly, but the length of time is inexcusable for a critical item such as running water. The ugly: We decided on this place because the cost included utilities, and we thought we found an honest, trustworthy company to work with (more important than the actual cost, to us). However, after the lease was up, they decided that utilities would no longer be included. While we both understand the terms of a lease can be changed when the lease expires, neither of us was prepared for nearly 20% increase in the cost of the unit. Whoever is responsible for this decision needs to have their head examined. This is not the way to treat good quality tenants, and I could not fathom doing this to my own tenants. We honestly would not have had a huge problem with this - if the increase was done in a more respectable way. I think someone forgot the old saying "a frog plopped into boiling water will hop right back out if it can, while one put into cold water which is then slowly heated will remain until it is cooked" Well, these two frogs are now boiling.

Application process is easy, but maintenace requests are a hassle. The rental property expects you to act like a homeowner and incur costs that are not your responsibility because it's the homeowners and that is why we are renters, we don't have money that we can just pay upfront to fix things and wait for reimbursement and even then it's not a guarentee that we will be reimbursed by the homeowner. Had I known that we would still be with out closet bars I would have never signed the lease. Maintenace is a big deal and because of that I would not rate Brickley's Property five stars.