Brickleys Property Solutions LLCReviews of brickleysnm.com

Brickkeys is great at renting your home quickly and efficiently. Their rates are fair and you don't have to worry about getting paid. Their maintenance crew is very poor. They make multiple trips (with a fee each time) without resolving the problem quickly or efficiently.

Brickley is good in managing properties EXCEPT when it comes to working with its clients to maintain reasonable repair costs. You would think the company would want to assist its clients in obtaining a reasonable fee for repairs; instead their maintenance dept is generally 1.5 times more!! Arrangements had been made and communicated to Brickley's maintenance dept that their services were not needed but a breakdown in communications amongst the maintenance dept and administrative staff caused the repair to proceed without the client's knowledge. Brickley took no responsibility nor accountability. The admin staff member was on maternity leave and not available for comment. The client had erred; end of story by Brickley. Watch out!

When i first contacted Brickleys about managing my rental property. They did an excellent job of getting monthly out reports on time and deposited funds on a very predictable schedule. Now you get your report somewhere after the 10th of each month and the deposit doesn't post until a few days later. When repairs are done and the item replaced i have requested the warranty paperwork for items replaced and have never gotten them. I.E. the hot water, or the air conditioner. Garage door opener. How come that has not happened? This would save the owners money if the parts are still under warranty and need service. I got a ticket from the city about a bush blocking the sidewalk. Why did the city contact me and no contact form the management company?

I am a renter. They manage my property well. When I report a problem they fix it. My only gripe is the online convenience fee. 27 dollars to pay with a credit card. I don't understand it since it does not cost them man power and goes right into their account. My rent which is $950 a month and I often pay in the neighborhood of $1027.00 with water and this convenience fee. I haven't done the math but I wonder if its cheaper to just physically pay it late in person.

I really like the automated payment system and the ability to request repairs online. For the most part I have really enjoyed working with them. I guess my only issue was the house was filthy when we moved in, the paint was in horrible condition, there was dog feces on the carpet from the last tenants (yes the carpet cleaning jobs was less than spectacular) and their attitude was take it or leave it. If I had more time I would have left it. It just seemed like a very horrible way to run your customer service. I won't be staying in the house because it was very gross, and I doubt I would use them again just for the fact they were so rude when we started renting.