Brickleys Property Solutions LLCReviews of brickleysnm.com

I can't recommend this property management company. I used them for a number of years and they deteriorated. Not sure why. I'm thinking that there was an ownership change a year or two back. The problem I had is that a tenant did a lot of damage to my property and left it dirty. The management company would not charge the tenant anything so I had to clean and repair the property at my exense. I suspect the tenants left my property for another property that the management company has so they didn't want to loose them. So I had to pay the price. I decided to part ways with Brickleys and will not recommend them for property owners.

Our overall experience renting this property with Brickleys has been a poor one thus far. Please note, not all fault lies with Brickleys, as the homeowner and HOA have played a large role in the headache, but with the postive reviews we'd read prior to renting this property, we feel let down and disappointed by the experience we have had. Pros: -Brickley's initially helped us negotiate a better price for the rental, which was a great start to the relationship. -The few members of the office staff that we met were very kind and professional, thank you Ryann and Naomi. Cons: -On 2 occasions, we were mistakenly accused of violating HOA policies. In both instances, evidence was immediately provided to shed light on the mistake, yet we were rewarded with a forced notice of entry and home inspection on our door due to "...multiple HOA violations." from Brickleys. -Aside from the 2 instances above, we also received a notice that we were in violation of our agreement by having our trash and recycling bins on the side of the house, as multiple other neighbors around us do. To avoid conflict, we have grudgingly kept our trash in the garage, which was especially unpleasant in the hot summer. -The property has a tankless water heater that was very cheaply installed and shakes the entire upstairs, filling the house with what sounds like a car engine when any hot water is used. When a request was submitted to have this addressed, we were told the pads primarily used to prevent this were not installed, and it would be at our cost to do so. We must take partial blame as we did not turn on any hot water before signing the lease, our mistake. -Because we have not felt any serious repercussions for this next point, other than getting our home inspected by Brickleys, it isn't as big of a deal but quite annoying nonetheless: The notices we have received from Brickleys regarding issues involving HOA violations were not given to us until between 9-12 days after they were posted by the HOA, which is a concern when the HOA requires that these issues be resolved within a 10 day time period before consequences are dealt. Again, we have not had to pay any fees or face any consequences other than the home inspection due to this, but 2 entire business weeks to relay these types of notices does not bode well in most circumstances. Our lease agreement ends at the end of February 2017, around which time this review will be edited to include any additional information about the final few months here and the move out process. Again, we do not hold Brickleys accountable for all of our poor experiences here, but this was enough to ensure we will be seeking better options in the future.

Well I've sent more than one emails about houses that we are interested in and no one has called me back and the one time someone called they hung up on me

Everything was great at first, than the tenant started missing her rent payments and being late all the time and still is. We never receive emails on the status of our house until we reach out wondering why the payout was less than it is supposed to be. They keep taking her to court for eviction but cancel because she pays her past due balance and then she ends up late again. So you would think she would be out already, but she isn't. She is still living in our house... It's like pulling teeth to find out what's going on. Yet we are required to keep paying for maintenance and hoa fees and the court fees, which we are told she pays back, but she can't even pay the rent! While they are mostly very nice, I don't really feel like they reall understand our situation or even care. Being military and living overseas and paying a mortgage on our house plus the rent and bills here is very straining on a family of 6 on a single income. I just wish their was more information by communication from them without having to inquire every time something isn't right. We never find out she didn't pay the rent until we receive the owner packets. We are never told when she makes the payments, we are never told when the court dates are, or what the outcome is. So from us just looking in, it's like the tenant has friends in the office and she is just living their paying rent when she can. Maybe if we had more communications and it actually seemed like the company we paid to help us manage our house while we are overseas was on our side instead of the tenants, this review would be better.

So far we have found Brickleys staff to run from Cass a completely ineffectual person with bad follow up and memory with virtually no understanding of what she is doing and a rotten attitude to Mayra who is a joy to deal with getting things done quickly and efficiently. She has a wonderful attitude and is a true asset. Being a renter these are the people I have dealt with. New Mexico Maintenance, Brickleys repair contractor A barely marginal company who can't seem to do anything without two people coming to the residence. They once wanted to replace an entire sliding screen door because in their words parts were unavailable. I made one trip to the hardware store and purchased the parts repaired the door myself and it continues to work perfectly. Another time they came to service the air conditioner. When I arrived home it was over 85 degrees in the house and my cat was in bad shape due to it. The A/C was not working, I found the circuit breaker tripped, and the door on the A/C unit ajar causing the unit not to function. Once again I had to fix it myself. Additionally they always seem to want to not give the resident any lead time for an appointment to repair or service anything. The last time they called on Friday afternoon about two and I wasn't home, I got the message that they wanted to come at 3 on the following Monday. Of course no one was available to talk to Friday night when i got the message. They arrived for the three o'clock appointment at shortly after four. They simply need to do a better job with advance notice as well as the competence of their personnel.

Our wall heaters have not worked in almost four years and all that has been done is two sets of space heaters have been dropped off at the residence. I have been speaking with the owner for over a month and still nothing has been done almost winter and my children are still freezing .