Brickleys Property Solutions LLCReviews of brickleysnm.com

We were charged monthly fees that seemed excessive compared to other property management companies. We were also the ones that brought item after item to their attention. Neighbors kept us informed while my spouse was recovering from cancer. This business accused us of being non-receptive! At one point, they finally completed an inspection (30 days after requesting it) and we are still waiting for a copy--45 days AFTER they claim they were there! PLEASE, do yourself a favor and go somewhere, anywhere else. You will thank us later on.

I cannot imagine a worse property management company, and I have had several in many years as a property owner. A tenant moved out from one property, and a month later, I sent a realtor to evaluate it for sale. Brickleys was still managing the place. The realtor reported that the property was in “appalling” condition; and that although the front door was locked, a sliding glass door had been left unlatched and accessible to the public, squatters had been living there and had apparently caused significant damage after the prior tenants left, that there was spoiled food in the kitchen -- and it goes on. Imagine hearing this from your realtor a month later, rather than the management company you trusted. The repair contractor they use is exorbitantly expensive. Ask the price if you are considering using this place. I trusted them to perform repairs at a reasonable rate, and years later, I looked closely at my bill. They had been charging $80/hour for handyman work! Imagine paying that rate for tasks like replacing a toilet seat. Now I realize why my Albuquerque properties (which are completely paid off) were barely profitable. When I wanted to list a property for sale, Brickleys told me I couldn't. Even though this was not expressly prohibited in the management agreement, Brickleys insisted that merely listing a property violates a tenant's right to quiet enjoyment. Google the "right to quiet enjoyment" on the Internet and see what you think. I have been an attorney for 15 years and this made me laugh out loud. If you enjoy being jerked around, shockingly high rates, and having your property deteriorate and left open to the public, you might want to check out Brickleys. If you want to see what others say about Brickleys, be sure to read the unpublished Yelp reviews. I wish I had. Note: To be as fair as possible, I forwarded this review to Brickleys for their input. Brickleys’ associate broker responded that they had sent rather generic “cleaning estimates” (which do not mention the fact that the door was unlatched, that squatters had been there, that there was spoiled food in the kitchen, and so on). Brickleys says it does not want to "alarm owners or hype up the situation." But if the situation is alarming, don't you think the owner should know?? Brickleys also wanted to point out that I had declined to have them re-key the property. This is funny, because Brickleys did not send me a work order for the re-keying until a month after the tenants moved out, so make of this what you will. (And in any event, it was a sliding glass door that was unlatched – the front door was locked.) Finally, Brickleys wanted to say that this had happened because I had refused to use their exorbitant contractor. Well, I didn't refuse to use the contractor until December 19th -- that's nearly three weeks after the move-out. I cannot believe the silly extent to which Brickleys will try to blame its clients when things go wrong!

Brickleys allowed a known felon to reside in the adjoining apartment to me where I felt threatened, scared, and unsafe daily. I reported all of the illegal activity I witnessed (overhearing drug deals through the paper thin walls, finding used heroin needles and other drug paraphernalia, burglaries on their property, animals on property not on lease, etc.) to Brickleys and the police and absolutely nothing was done. There were literally squatters living there for over a month while the tenant was in jail. They we're later evicted for failure to pay rent, surprise surprise. On top of that, Brickleys has consistently refused to fix things on time, or at all. I have huge cracks in my front door that allows cold air and bugs inside (I have found around 10 black widows in my home, but they refuse to spray). They also were negligent in turning my heat on in time. It took over a month to finally be turned on (I ended up doing it myself), and meanwhile I suffered through 15-20 degree weather without a hint of concern for my well being from Brickleys. If you want to feel safe in your own home, have repairs made in a reasonable time, and receive respectable customer service from a company you are forking over most of your paycheck to, DO NOT rent from Brickleys.

To add to the below review, Brickleys also has surpassed the 30 day deposit refund, they put the rental zip code on the mail instead of the forwarding address. No attention to detail, then refused to overnight it. I recommend all home owners and tenants stay away from these unprofessionals. ------------------------- Honest opinion? Hit and miss on maintenance coming over. Filter replacement transaction was wonderful with both employees. A broken space heater, leaky refrigerator water spout, and washing machine was better to either take care of myself or contact the owner directly. One of the several vendors Brickleys called to fix the washing machine told me that communication is lacking. It was over two weeks without a washing machine before someone who admitted to not working on that brand of washing machine came out. At this point, I jump roped Brickleys and called the owner directly. He had a new washing machine ordered within 24 hours. The vendor called me the next week saying he still hadn't heard back from Brickley's regarding his quote to fix the machine because he was waiting on Brickleys to hear back from the owner. Miscommunication??? Yup. That aside. Online payment is easy, online contract signing and negotiations were smooth. Other than the notification that my contract was ending a month earlier than what my signed contract said. It was corrected, but then I received another email saying my contract was almost up after I had already signed a renewal contract. I'm not sure they really care about the residents, honestly. The maintenance crew members that I have met have been great. There was a communication where one thought, "I'm in the neighborhood, I'll just swing by," unannounced, "in order to determine an A/C unit/Swamp Cooler system." It just so happens that I was away and my wife and son were home alone. Not cool. Disrespectful. An apology was made by the office staff. You wanted an "honest" review. These were my experiences with Brickleys over the course of one year. I am not trying to get anyone into trouble, nor hurt anyone's feelings. If you're offended, you may be part of the problem, in my humble opinion.

Honestly they try and weasle out of every maintaince call. They have no problem leaving appliances, including refrigerators, broken for weeks with no care. They even harassed us about our window treatments they never put in and tried to say we removed and stole... while still living in the house... If you have the option rent from a different company.