Eric H.
Bad hotel - but Brek made it right
I booked a hotel through them in Coldwater Michigan called Coldwater suites, the most disgusting place I've ever visited full of bugs, hair and other unmentionable gross stuff. It took a little back and forth but Brek refunded the charge and MADE IT RIGHT - thank you!!
Response from BrekJul 20, 2026
Hi Eric, we’re very sorry to hear about your experience and sincerely apologize for the inconvenience. We have processed your refund, and depending on your bank or payment provider, it may take 5–10 business days for the funds to appear in your account. We appreciate your patience, and again, we’re sorry for the experience you had.