BrekReviews of brek.com

I tried to book a room right now the reservation didnt go through but they still took money.

Booked a room last minute close to 12:30 am. Verified it was set but when I went to check in it was telling the clerk at the hotel to Verify with their processing agents the booking which they could not because that office was closed. The guy on support changed his name each time I called back vut clearly the same guy. I had to pay for another room cash and never got refunded. The tem stopped answering or returning calls. I did a dispute through my bank that somehow got denied. Horrible customer service just to try to save a couple dollars I was scammed

Horrible company they booked a wrong hotel for me even it wasn’t a hotel they booked a motel to me completely different location and quality and they are keeping me wait more than 1h to refund and they are refusing to refund me till they canceled the reservation which shouldn’t be my problem but they made their mistake my problem , awful never use them. 20 July Update, l had to sent them 100 text messages and nothing had been solved, now l started the process and made a comment here, now they are saying this, never use this website, they made me stay in a low quality Motel which l didnt book , refused to refund and made me chase them for a week for my refund and no result since now they are awful with customer service and they can't even provide a invoice and there was a discrepancy with the Motel invoice and what l paid, guess where that discrepancy goes without invoice. EVERTHING IS BAD WITH THIS COMPANY.

Hmm...I left on Sunday July 5th after smoke alarm went off and fire department was called. I was there from Friday, July 3rd to Sunday, July 5th. I was rest assured I would get my deposit back. There was roaches, ice machine was broke, lobby was very hot, vending machines only, bottled water would have been nice. There was no hot coffee nor breakfast. I should get back money from the room on the 5th since we were wakened at 2 a.m to exit the rooms. Thank u!! Still haven't got my deposit back!!!!

Deceptive pricing. Not only does it show prices that are much cheaper than end up being available when you click through. It also hides VAT as if in America so the prices are higher than shown

Arrived at hotel to be informed my booking had been cancelled the day earlier. Called customer support which costs an absolute fortune. After 45 minutes they told me my booking had been cancelled due to a technical issue at their end. Nothing else they could do. Had to arrange alternative accommodation in hotel carpark as the hotel was now fully booked. Absolute disgrace. Avoid this company.

This company is fraudulent and credit card scam. Booked a hotel through their website and received a confirmation but no reservation number from hotel. When hotel was called to confirm the clerk said yes its been reserved but then called me back saying the credit card provided from Brek was invalid. She only got 1$ to go through after trying 11 times. I ended up showing up to the hotel and paid a 2nd time with another reservation. Brek refuse to cancel their transaction or refund after the hotel returned their 1$. They update their email with the new confirmation number that I booked the 2nd time by calling the front desk for that information.

What Reviews are saying about brek.com are true they do not want to refund your money even after it's been refunded to them the BBB States that they are not even a real company, I've been given the same run around all week about they are waiting on a response from the hotel via email confirming my refund they repeatedly state that they emailed the motel and yet the motel States that they haven't gotten any emails from Brek and that they confirmed the email address on the phone with brek and yet still haven't received an email, I strongly suggest you do not book with brek.com because if you have a situation like I did and someone tries to break into your motel and you cancel the rest of your stay for safety reasons brek will not I repeat will not refund you you will get a runaround forever.