Jared A.
Room not available
Booked a room, got an email that said the booking was confirmed, and they charged my credit card. I then got a text two minutes later that the room was no longer available and they’d refund my money in 3-5 days. Hopefully they really do refund the money but this seems iffy at best.
Response from BrekJun 28, 2026
Hi Jared, We're sorry to hear about your experience and understand how disappointing it was to receive a cancellation shortly after your booking was confirmed. As soon as we were notified that the room was no longer available, we immediately initiated a full refund. While refunds are processed promptly on our end, the time it takes for the funds to appear in your account depends on your bank or card issuer and may take 5–10 business days. If you have any questions or if you don't see the refund after this timeframe, please don't hesitate to contact us. Our team will be happy to assist you. We sincerely apologize for the inconvenience and appreciate your patience.