breakdance.comReviews of breakdance.com

Breakdance is a great platform, adaptive, intuitive and very fast. There is no other that comes close. Long may it continue. Reached out to team on a query, and they also were super helpful. Thanks again – HS

Three Years with BD! This review is overall about BD support, but particularly for Kevin Pulido. He's smart and capable, but clearly burned out. He has taken the road so many wordpress support reps take... where their entire support philosophy becomes... we don't care that WE CHOSE to build on wordpress, if there is any possibility that you're experiencing an issue that isn't caused by Breakdance, including user error... you're on your own. So Kevin doesn't try to solve your issue, instead he tries to answer one question... can I reproduce what the client is experiencing on my own computer and environment? And big surprise... he gets it to wok - "works for me!" Of course you can get something to work on your own product for yourself. Thanks Kevin, for nothing! So he does work, yes... but work designed to get out of doing anything helpful. The feeling is... Kevin will do 10 minutes of work if it means he can avoid doing 5 minutes of actual helpful work. Why would he do this? Because in his mind he just saved himself 30 minutes of work. How... because there have been times when he tried to be helpful where it took a lot of his time. So he won't touch tha hot stove again, even if it means in some cases he has to do more work to avoid work It's called having principles... drawing a line. Why? He's burned out. This attitude, more than any other, is the reason I left Elementor 3 years ago, and tried Breakdance in its infancy. Now I'm back where I started. Beyond depressing. I've noticed over quite a few support situations that Kevin's goal isn't to help, but instead to find out whether he should help. Ironically if he took the same amount of effort that he puts into avoiding work,and redirects it to actually helping... in many cases, he would do just as little work. A "WordPress Taker" mentality. Kevin benefits from the sales pitch of WP... custom solution using any plugin / integration you can imagine, but has ZERO intention of helping make the particular "system" you chose, work for you. After 7 years of WordPress development, this is the crappiest part of it. Customer service for all plugins can become like Kevin, and say... the problem is somewhere else in your stack. When they all say that... you are officially in WordPress Hell. In short Kevin has a "SCREW-YOU" attitude, done professionally of course. However, if you ask... "how do I do X in breakdance?" Then that is a pure breakdance question. He'll then oblige.

I had a renewal notice come through on a subscription I though I'd cancelled. Having used Breakdance some time ago (I thought it was fantastic) but with it no longer required I asked for a refund. I was given a very quick and friendly response informing me that the refund had been made and subscription cancelled. Really impressed with the support and will consider going back to using Breakdance in the future.

Due to a change in my strategy I did not need a website anymore and did not finish the one I started with Breakdance. The renewal came around and I forgot to cancel it prior to the date. A week after the fact I contacted support asking for a refund. Within 10-15 minutes I had both 2 emails. The first confirmed they received a support request and the second said - "No Worries - we'll refund it immediately." A LOT of companies would have essentially said, 'Screw you.' Bottom line, Breakdance is ETHICAL and their Customer Support is FAST.

I tried the pro solutions and decided to cancel during the subscription try period. Support helped me to cancel. No need to refund : as I was in the try period no payment was done.

Fantastic support from the Breakdance team! They provided a perfect and elegant solution that exactly followed my spec. I'm very happy and am loving Breakdance.

I had an issue with WooCommerce and Breakdance. It turned out to be something simple that I had overlooked. Phe at Breakdance identified the issue and sent me back a detailed email on how to fix the issue. The support that I received from Breakdance was fantastic. If you are still using other visual editors in WordPress I urge you to checkout what Breakdance have to offer. These guys are amazing. I'm so happy.

Breakdance makes my life simple as a web designer. It has a majority of all the features I need wrapped into a single Wordpress development environment. When I've had a technical question, their support team responded quickly and resolved my issue. Their documentation is thorough too. Love this plugin!