breakdance.comReviews of breakdance.com

Breakdance offers a 14-day trial, but I haven’t been able to activate it. I entered the Pro license key, but it doesn’t upgrade. I’ve tried multiple times, including uninstalling and reinstalling the plugin, yet it still remains on the free version. I even tested it on another website, but it never upgraded to Pro there either. This has been a complete waste of my time.

Worst support I experienced. Standard reply is 72 hours. If you asked them on Thursday, expect to have it on Monday. If you have couple of questions, they'll be lost on the issue. In fairness to them. they will be glad to push you to just have a refund. Maybe they see that the product is not yet 100% ready for the market.

I’ve been a paying Breakdance user for over a year, and while the builder itself is powerful and well-designed, the customer support and bug handling are shockingly bad. A critical bug has existed since April 2025 — where using Meta Box Settings Page image fields as dynamic data in the builder causes 500 errors in the editor (frontend works fine). It’s been: • 187+ days unresolved • Ignored across multiple updates (now on 2.5) • Officially logged on GitHub over a month ago → [Issue #1272: 500 error when using dynamic data from a MetaBox Settings page] • Met with zero communication or ETA from the dev team Emails have gone unanswered for months, social comments mentioning the issue have been deleted, and the bug continues to be brushed off as a “feature request” — despite Breakdance advertising full Meta Box compatibility and even offering a partner discount for it. Meta Box themselves confirmed the problem lies in Breakdance’s AJAX handling before the init hook and even offered to collaborate on a fix — but Breakdance have still done nothing. The builder itself is excellent, but what’s the point if bugs this serious are ignored for half a year and communication is non-existent? Until this changes, I can’t recommend Breakdance to anyone building client sites or relying on professional support.

Three Years with BD! This review is overall about BD support, but particularly for Kevin Pulido. He's smart and capable, but clearly burned out. He has taken the road so many wordpress support reps take... where their entire support philosophy becomes... we don't care that WE CHOSE to build on wordpress, if there is any possibility that you're experiencing an issue that isn't caused by Breakdance, including user error... you're on your own. So Kevin doesn't try to solve your issue, instead he tries to answer one question... can I reproduce what the client is experiencing on my own computer and environment? And big surprise... he gets it to wok - "works for me!" Of course you can get something to work on your own product for yourself. Thanks Kevin, for nothing! So he does work, yes... but work designed to get out of doing anything helpful. The feeling is... Kevin will do 10 minutes of work if it means he can avoid doing 5 minutes of actual helpful work. Why would he do this? Because in his mind he just saved himself 30 minutes of work. How... because there have been times when he tried to be helpful where it took a lot of his time. So he won't touch tha hot stove again, even if it means in some cases he has to do more work to avoid work It's called having principles... drawing a line. Why? He's burned out. This attitude, more than any other, is the reason I left Elementor 3 years ago, and tried Breakdance in its infancy. Now I'm back where I started. Beyond depressing. I've noticed over quite a few support situations that Kevin's goal isn't to help, but instead to find out whether he should help. Ironically if he took the same amount of effort that he puts into avoiding work,and redirects it to actually helping... in many cases, he would do just as little work. A "WordPress Taker" mentality. Kevin benefits from the sales pitch of WP... custom solution using any plugin / integration you can imagine, but has ZERO intention of helping make the particular "system" you chose, work for you. After 7 years of WordPress development, this is the crappiest part of it. Customer service for all plugins can become like Kevin, and say... the problem is somewhere else in your stack. When they all say that... you are officially in WordPress Hell. In short Kevin has a "SCREW-YOU" attitude, done professionally of course. However, if you ask... "how do I do X in breakdance?" Then that is a pure breakdance question. He'll then oblige.

Removed from FB group - for simply mentioning issues. Such as continued security issues. It also has RCE vulnerability issue. Which I have proof of via the Web hosts.

The Breakdance plugin itself has potential, but the management behind it leaves much to be desired. One of their selling points is the “thriving community” on Facebook. What they fail to mention is that any discussion highlighting the product’s shortcomings is strictly censored. I recently attempted to ask if there was a list of plugin incompatibilities, as I’ve encountered numerous issues. Despite engaging in a reasonable discussion, my post was deleted twice by moderators, showcasing their aversion to any form of constructive criticism. Ironically, the CEO of this company once criticized Elementor for banning his account, yet seems comfortable with this level of censorship. Adding to this disappointment is the poor quality of their customer support—response times are long, and pressing issues are inadequately addressed. These factors have pushed me to abandon Breakdance and seek out vendors who are open to feedback and committed to improving their products.

Breakdance itself technically is good but... Im using Breakdancer now for 1 year. For me its absolutly not intuitiv and the learning curve is very complex, even i used other Pagebuilder before. The Breakdance Support is a MESS. Im now waiting for almost 2 Weeks for answears and Help. I cannot share Designs with my Clients what is crucial since im in the middle of a Launch. Support is not really helping and need 3 or more days to reply to me. When they reply, they send me through a URL to they DOC, to do Techy Stuff on my own, im not able to do. So you get 1 or 2 not helpful Sentences Back after DAYS. Im using by far more than 15-30 Tools and Software. Breakdance is BY FAR the worst Support Experience so far. Even when you Critizise them in their own Facebook Group, they CENSOR yuor Posts and delete them, even the Community wants to help you. Then, after alot other People agree on my Critism, Admin deleted my Post, instead of reacting to it. This is THE Baddest Way to Handle paying Clients. Im still stuck with my Problem and this is embarressing in front of my Clients. Breakdance brings me into Trouble and loss of Reputation in front of my Clients. The Support if needed is not working. This is not Acceptable. You can see, that the Support has no idea of your issues or Breakdance. You can see that in the Reply and answears. Im not even sure, if they really WANT to help you. When they dont help me with that, im loosing Business and Clients. They say to me, they cannot do a ,,Plugin,, interference Test to help me or see whats the issue, even they have permission to do so and have access. Im not a Techy guy, i dont know how to do all that what they want me to do. Im loosing Business and Clients right now after weeks of no help from the Support. I dont know why they dont help me out, when they potentially could. They also Delete my Facebook Posts with Helpful comments of the Community. Why? I dont know why any Company in the World should do that? Just why?

Buggy and very slow tech support. I was an oxygen user for years and switched to Breakdance. The price is really expensive at $199 per year. I wouldn't mind paying if there were fewer bugs and a better tech support team. It often takes up to a week to get a reply, even if the bug affects the main functionality of the site. Some of us need our websites to make a living and can't afford to have a dysfunctional website for days.