joe P.
I've dealt with lousy cable companies in…
I've dealt with lousy corporations in my life but Blue Ridge Cable TV is one of the worst. Yes, I know we had 8" of snow, and our power is out and yes our generator is working just fine so I reported an outage with my internet. I asked a simple question...." Is there a reported outage in my area". The response I got was a typical "Off my desk" answer. BR blamed it on my generator and I quote, "The supervisor said BR can not guarantee service when you have a generator" Unbelievable. My internet worked from the time we lost electric power at 7 am until approximately 8 pm but BR blamed it on my generator. (BTW....as I am writing this, my internet came back on...better call the supervisor, my generator is supplying your equipment with great power.) Customer Dis-service, a hallmark of BlueRidge Cable in the Poconos mountains.